UK Services & Support Ltd BRITISHPassportServices Copycat Website issues DISCUSSION

[Kati]

Re: UK Services & Support Ltd Passport Scam

Hi there,

I am new to this forum but like others got scammed by this copysite and now they are calling me and texting constantly about the outstanding money that I refuse to pay. In their text they said they emailed me but I have not receive anything. Have people heard anymore since? Any advice would be greatly received

Hi there

They have made a claim against me in the courts so clearly they are not messing about. There is now an active claim I think its the N1 form and I can log into the internet site and see this below so that isn't good. Anyone have any tips now?? I will acknowledge the claim ask for an extra 28 days and or simply dispute the claim? not quite sure.

Would appreciate any advice. Thanks


Claim SummaryClaimant
UK Services & Support Ltd

Claim Number

Defendant
Mr

Amount Claimed
£182.60

Court Fee
£25.00




Total Amount
£207.60

Issue Date
14/01/2015

Have responded and said they didn't make an appointment and please prove they did. What to do next, do I really get to goto court?

Hi [MENTION=60515]Scammed[/MENTION] and [MENTION=56780]aviduser[/MENTION] ... I'm sure you will get some help and advice soon!
Kati x

[Amethyst]

Re: UK Services & Support Ltd Passport Scam

Hi there

They have made a claim against me in the courts so clearly they are not messing about. There is now an active claim I think its the N1 form and I can log into the internet site and see this below so that isn't good. Anyone have any tips now?? I will acknowledge the claim ask for an extra 28 days and or simply dispute the claim? not quite sure.

Would appreciate any advice. Thanks


Claim SummaryClaimant
UK Services & Support Ltd
Claim Number
Defendant
Mr
Amount Claimed
£182.60
Court Fee
£25.00
Total Amount
£207.60
Issue Date
14/01/2015

Hiya,

I wonder if the others have received the same claim.

Okay you need to acknowledge the claim on MCOL, and tick the intend to defend in full box. That will as you say extend the time you have for responding to 28 days from service.

Have they written a particulars of claim ? Could you post that up too please.

Did they respond to your letter at all?

[aviduser]

Re: UK Services & Support Ltd Passport Scam

Have responded online and asked for the 28 days waiting for scans of the documents

[Scammed]

Re: UK Services & Support Ltd Passport Scam

Have responded online and asked for the 28 days waiting for scans of the documents

Was that from the actual court or from the britishpassportservices company?

[Amethyst]

Re: UK Services & Support Ltd Passport Scam

Have responded online and asked for the 28 days waiting for scans of the documents

Hi [MENTION=56780]aviduser[/MENTION] , do you have copies of the documents from court yet - the particulars of claim is the main bit.

Also would you be willing to speak to the Press at all about the copycat website and subsequent invoice and court claim ? We're meeting with someone from the Mail today and if you can send me a phone number on PM (I know you're away) that would be brilliant. If anyone else who has had these letters is willing to speak with the press ( anon or anything if you prefer ) then please PM me so I can pass on your details.

[tyke1601]

Re: UK Services & Support Ltd Passport Scam

Got a Claim Form through recently so they are now following up on their threats. Not going to go into detail here as I know the low lifes from this business read this forum and probably post here too. I'm glad it has got to this as I see this as an opportunity to really stress test their business model in a court of law. No aspect of their business will be left unchallenged believe me. If I lose no sweat but this has really got under my skin now and I doubt they've come up against anyone with as deep pockets and access to resources to deal with this that I possess.

[Amethyst]

Re: UK Services & Support Ltd Passport Scam

Got a Claim Form through recently so they are now following up on their threats. .

Would you please be able to send me/post a copy of the claim form you have received ? REMOVE your personal info first.

admin@legalbeagles.info

I'm glad it has got to this as I see this as an opportunity to really stress test their business model in a court of law

Exactly, tho for more vulnerable people this could be quite terrifying.

[trigs]

Re: UK Services & Support Ltd Passport Scam

I have the exact same mail and text messages. I've never responded to any correspondence after realising the site wasn't legit. Seems exactly the same pattern, texts to claim that they sent e-mails, never received any e-mails until the carbon copy of the "Charles Mercer British Passport Services" one. I blocked one number that was calling leaving partial voicemail messages regarding court action and overdue invoice but would then cut out as if cut off, blocked it when the second call came in. I haven't clicked any of the links in the mails although they contain personal info in the URL, everything seems geared to make you get in touch somehow but using cheap tricks.

I've no intention of giving much thought or action except saw this thread while searching for their name. If others are reporting it to the police I will, or if you want copies of what they sent me via e-mail.

[trigs]

Re: UK Services & Support Ltd Passport Scam

Good Morning Mr XXX,

Please accept this email as your Final Chance to pay the outstanding £144.60 without us having to issue Court Proceedings against yourself. You can pay now atxxxxxxxxx
After 12 noon today our compliance team will proceed with the committees instructions and lodge a UK Services & Support Ltd vs Mr XXX case with Her Majesty's court where by we will also be seeking reimbursement for the £25.00 issuing fee and claiming 8.0% per annum on the £144.60 as permitted by the Courts of England.
We encourage you to check the "Register of Judgements" at: https://www.gov.uk/county-court-judg...-credit-rating for our company UK Services & Support Ltd (Company Number: 08644308) as you will find that no company or individual has been successful in securing a Judgement against our company.
Contrary to what you have indicated regarding our website being "misleading", having an unclear website, having unfair contract terms or any other matter. Whilst maintaining this record will vary on a case by case basis going forward we are confident that in the matter of the unpaid monies that you owe our organisation we will achieve another victory for our company should we need be forced to use the judicial system to recover the funds.
[FONT=arial][FONT=verdana]You have until 6:00pm this evening to settle this invoice. To pay this invoice simply visit: removed
otherwise please be on the look out for the Court documents which will arrive at: (XXX an incorrect address XXX)three to five days after issue.
[FONT=arial]You can find your contract, invoice and the Overdue Invoice Charges to date at: [removedThis email should be considered as the last part of our Pre-Action Conduct required by the Ministry of Justice.
Kind Regards
Charles Mercer
British Passport Services
Collections Department
Tel: 0161 663 0072
Fax: 0203 0120 254
E-mail: complaints@britishpassportservices.org.uk

[Amethyst]

Re: UK Services & Support Ltd Passport Scam

Thanks for that, did you receive that today?

We don't have a verified court claim as yet, still waiting on aviduser's scans. So I can't say if they will or won't, I'm sure you'll defend it if you did get one, but if you do I'd really appreciate a copy of it.

[trigs]

Re: UK Services & Support Ltd Passport Scam

yep, latest of many, seem to follow the exact pattern described by others. I'd imagine they would be extremely threatening and menacing to many people.

[Amethyst]

Re: UK Services & Support Ltd Passport Scam

Indeed. It's appreciated you posting. Unfortunately the press are concentrating on a Tax Returns scam for this weekend but talking with them about this passport type copycat site, obviously be more 'interesting' to them if we have a verifiable county court claim. And obviously going through defending the claim will help other people feel less intimidated.

Can you confirm, as it appears with the majority of people, that you went through the process of the website and realised it wasn't quite kosher before making payment and clicked out ? Trying to work out at what point you enter into a contract with them as they appear to be claiming before that point, which is misleading.

TO me it seems like browsing some skirts on the Debenham's website, adding a few items to your basket, putting in your details, getting to the payment page and clicking off the site because you changed your mind, then receiving an invoice for the skirts anyway.

[trigs]

Re: UK Services & Support Ltd Passport Scam

I don't remember the exact details as was trivial at the time, but basically I needed a passport to my hand as had no fixed address and needed the passport renewed for a work trip. The site back then looked very official, the 'prices' were the exact ones described on MSE I think for an emergency renewal appointment, if you googled for a passport renewal MSE and that site came up over any official .gov site (not as google advert). I think I clicked on the renewal, realised something wasn't right and instead called the passport office directly and booked an appointment myself and went. Following this I got a string of SMS messages from "Passport".

I agree with your skirt analogy, that is how it works. It's an outright con. I have no address, but have SMS from them that references letters sent and returned to sender requesting I update their contact details. I'll keep updating with whatever e-mails they send in case it helps someone else out, I'm not scared by it. I've blocked their numbers and never replied to anything from them.

Hope this helps someone in same situation out. They've never shown me any contract, if they do I'll send it over.

[trigs]

Re: UK Services & Support Ltd Passport Scam

2 SMS and another e-mail. SMS from different numbers, one claiming I clicked a link but didn't pay and can call them for help. I've not clicked any link. The barrage came shortly after I posted the points above, it's possible the two guests watching the thread are related or simply some script that sends these threats out automatically. The address is a cheap virtual office and postbox mentioned at very end.

I'm not scared by it but find it distasteful and bullying, would the police consider this criminal behaviour or harassment? If so does anyone know who to call?

E-mail as follows:

Dear XXX,
We can arrange for an agent to collect the fee from you in person at: INCORRECT ADDRESS XXX


All you need to do is text VISIT XXXXX to YYYYY [NUMBERS REDACTED BY TRIGS] and we will send an authorized agent to your address to collect the payment.

This service will cost you £10.00 from your mobile phones credit however this fee will come off the £149.60 that you currently owe us. Therefore after texting this service you will only need to pay £149.60 (£10 less).

The agent will either collect the payment from you this afternoon or tomorrow. We will confirm this via email as soon as we have the details.

Terms: This service will cost you £10 via your mobile phone credit, you must be over 18yrs of age to use this service and have the bill payers permission, this service is non-refundable as our system automatically arranges the collection as soon your text message is received. The helpline for this service can be found on: 02030120252 or by emailing: comments@britishpassportservices.org.uk. Outside the UK? Have a friend text the above to us and they can pay via their phone bill for the collection. Please ensure that they are fully aware of these terms before using this service.

Simply text VISIT XXXXX to short code YYYYY and we will send our agent to collect the £149.60 from you at INCORRECT ADDRESS either this afternoon or latest tomorrow.

Kind Regards

Sam Harris
British Passport Services
Support Department
Tel: 0203 0120 252
Fax: 0203 0120 254
Web: http://www.BritishPassportServices.co.uk

This e-mail contains material intended for the addressee only and may contain confidential and/or sensitive information. If you are not the intended addressee, please notify the sender and delete this message immediately. Do not copy or distribute this message or disclose its contents to anyone. Any views or opinions expressed in this message are those of the author and not necessarily those of UK Services & Support Ltd or any of its associated companies. We are an independent organisation with no ability to issue passports, not affiliated with the government, advice that we provide should not be considered professional advice, we are not responsible for any damages or losses and you should verify any advice and information that we provide with Her Majesty's Passport Office who provide free advice and appointments for their Passport Office's. All fee’s paid to us do not come off the passport fee due to the Passport Office. You can cancel services, complain or update your communication preferences at any time by visiting: http://update.britishpassportservices.co.uk. All agents of UK Services & Support Ltd who address customer enquiries & complaints via email have received the FTA Fair Trading Award issued by the government via Trading Standards. No reliance may be placed on this message without written confirmation from an authorized representative of British Passport Services / UK Services & Support Ltd. VAT number: 191970184, Company Registration Number: 08644308.




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UK Services & Support Ltd, Suite 36, 88-90 Hatton Garden, London

[Scammed]

Re: UK Services & Support Ltd Passport Scam

They ask you to tick some boxes and signed electronically. But I also agree when i landed on the website it's was the first result on google for typing newport passport office. And it was at the time .org.uk! What they do they ignore all emails phone calls explaining you do not wish their services until they have completed their so called services and that's how they base their rights to chase for money! All emails text message are automatically generated it doesn't address anything to each person case. All their calls are robots talking not an actuall person so you can reason with anyone. I for one is a little bit scared of their tactics. So I would really want to know if someone actually received a court claim so we can know where we are at!