Hi,
Im after some advice my father and I took out a safety deposit box from a well known firm in Leicester travelling up from Sheffield. We took the box out and paid for 12 months 5 September 17 - 5 September 18.
We only went once once to take some jewellery out on 17 July 17 this year and made them aware we would be removing all items from the box by renewal time on 5 sep double checking the date. Anyway today we have gone removed all items and handed back the box key cards and key and when we did this they’ve said you have to cancel four weeks before on the 9 August otherwise have to pay for a full year again even though we are not using the box the verbal communication on 17 July is not valid had to be a signed written letter. They then showed us the small print clause. I feel this is a trap as we were not informed of this surely they have a duty of care they could have told us on 17 July you need to write us by 9 August. They didn’t send us any correspondence either only an email dated 21 August to state that renewal is on 5 sept and methods to pay so after the 9 August cutoff.
I imagine many many customers must fall foul to the clause. Basically they said we had to pay £299!! or they would take action against us. They said the 250 we paid as deposit that should be refunded would not be so we only had 50 to pay.
How can they justify this surely there is some sort of cancellation charge that shouldnt be the full amount also why would they have the clause in the first place then to trip people up. He said because they would have renewed the insurance then but wouldn’t show me any evidence and also we took the box out on 5 sept last year and they told that insurance was already in place.
thanks
nikki
Im after some advice my father and I took out a safety deposit box from a well known firm in Leicester travelling up from Sheffield. We took the box out and paid for 12 months 5 September 17 - 5 September 18.
We only went once once to take some jewellery out on 17 July 17 this year and made them aware we would be removing all items from the box by renewal time on 5 sep double checking the date. Anyway today we have gone removed all items and handed back the box key cards and key and when we did this they’ve said you have to cancel four weeks before on the 9 August otherwise have to pay for a full year again even though we are not using the box the verbal communication on 17 July is not valid had to be a signed written letter. They then showed us the small print clause. I feel this is a trap as we were not informed of this surely they have a duty of care they could have told us on 17 July you need to write us by 9 August. They didn’t send us any correspondence either only an email dated 21 August to state that renewal is on 5 sept and methods to pay so after the 9 August cutoff.
I imagine many many customers must fall foul to the clause. Basically they said we had to pay £299!! or they would take action against us. They said the 250 we paid as deposit that should be refunded would not be so we only had 50 to pay.
How can they justify this surely there is some sort of cancellation charge that shouldnt be the full amount also why would they have the clause in the first place then to trip people up. He said because they would have renewed the insurance then but wouldn’t show me any evidence and also we took the box out on 5 sept last year and they told that insurance was already in place.
thanks
nikki
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