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Hi there,
About 2 months ago my wife, toddler and baby(in pushchair) were waiting at a bus stop when the bus came and 'slightly' crashed into the bus stop. I say slightly because it was the wing mirror that hit the bus stop. The impact was severe enough to cause all the glass in the bus shelter (3 panes) to shatter and the bus wing mirror to snap off. My son (toddler) was sat on the seats in the bus shelter at the time. Apart from the shattered glass raining on him, a metal framed timetable was on the glass and this seems to have fallen on him and gashed his leg. He did run to his mum and the passengers on the bus got off and helped my partner and toddler who were in shock. The bus wing mirror landed at the foot of the pushchair! Happened to be a nurse on the bus who checked my toddler, cleaned up the wound and said he seemed ok. Wound was a little inflamed couple days later so we did visit Doctor who cleaned it up some more but said it will heal ok. Wound does seem good now but he will have a scar.
Couple weeks later the bus company did make contact saying it was driver error and they were happy to offer any help if needed. I haven't really responded.
We're not ambulance chasers, and in truth I may have left it at that. But 2 months on my son is still 'very weary' of buses and being on the street as a whole (moving cars etc). My wife is not as distressed now but she takes it as a near miss that both of her children could have been taken away from her. What has made me angry is the response from the bus company, never asked how wife or children were. When I phoned for info I was only dealt with by the 'insurance department', which makes me think its just really all about the money.
Anyhow my question now is, how should I progress this further? It's the distress thats been caused, as this is something they've never even acknowledged. Also I should say the whole incident has been captured on CCTV, before and after the incident.
Thanks in advance,
Simon
About 2 months ago my wife, toddler and baby(in pushchair) were waiting at a bus stop when the bus came and 'slightly' crashed into the bus stop. I say slightly because it was the wing mirror that hit the bus stop. The impact was severe enough to cause all the glass in the bus shelter (3 panes) to shatter and the bus wing mirror to snap off. My son (toddler) was sat on the seats in the bus shelter at the time. Apart from the shattered glass raining on him, a metal framed timetable was on the glass and this seems to have fallen on him and gashed his leg. He did run to his mum and the passengers on the bus got off and helped my partner and toddler who were in shock. The bus wing mirror landed at the foot of the pushchair! Happened to be a nurse on the bus who checked my toddler, cleaned up the wound and said he seemed ok. Wound was a little inflamed couple days later so we did visit Doctor who cleaned it up some more but said it will heal ok. Wound does seem good now but he will have a scar.
Couple weeks later the bus company did make contact saying it was driver error and they were happy to offer any help if needed. I haven't really responded.
We're not ambulance chasers, and in truth I may have left it at that. But 2 months on my son is still 'very weary' of buses and being on the street as a whole (moving cars etc). My wife is not as distressed now but she takes it as a near miss that both of her children could have been taken away from her. What has made me angry is the response from the bus company, never asked how wife or children were. When I phoned for info I was only dealt with by the 'insurance department', which makes me think its just really all about the money.
Anyhow my question now is, how should I progress this further? It's the distress thats been caused, as this is something they've never even acknowledged. Also I should say the whole incident has been captured on CCTV, before and after the incident.
Thanks in advance,
Simon
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