Raising complaint - VWFS

[beagleeason]

I got an invoice for charges sent to me for unsatisfactory repairs. (See previous thread).

I phoned to say i had had them rectified after the inspection, the guy logged the call and said someone would ring within 72 hours to discuss.

This was last week.

On Friday I recieved a letter here



This confused me with the fact it says the case is resolved?

So I rang them up friday and was told again someone would be ringing me.

Are Audi playing the game here?

[beagleeason]

Re: Raising complaint - VWFS

I got an invoice for charges sent to me for unsatisfactory repairs. (See previous thread).

I phoned to say i had had them rectified after the inspection, the guy logged the call and said someone would ring within 72 hours to discuss.

This was last week.

On Friday I recieved a letter here



This confused me with the fact it says the case is resolved?

So I rang them up friday and was told again someone would be ringing me.

Are Audi playing the game here?

FYI anyone concerned, I complained and it was upheld and all resolved.