Apologies for yet another ‘Advise Required for VT’ thread.
I am in year 3 of a 4 year Personal Lease deal on a VW Passat. Recently having the NOx Emission fix done, I am worried my car is no longer road worthy and wish to end the agreement.
I will paste my emails to the leasing company and their response. Would really appreciate some advice on next steps:
Email 1 to Leasing agent:
This email then got sent to the Leasing/Finance company with this add on:
This is the response from the Leasing/Finance company
What should my next step be? I am already looking at the Wear & Tear guidelines and will have any work done to the car if required.
But in terms of ending this agreement, what should i do?
Many thanks
I am in year 3 of a 4 year Personal Lease deal on a VW Passat. Recently having the NOx Emission fix done, I am worried my car is no longer road worthy and wish to end the agreement.
I will paste my emails to the leasing company and their response. Would really appreciate some advice on next steps:
Email 1 to Leasing agent:
Hoping you can help or point me to someone who can please.
You may be aware, the recent EA 189 NOx Service Action has left many cars un-drivable and accidents waiting to happen.
If you follow “the Volkswagen Diesel Customer Forum (Emissions Scandal)” Facebook page, you can read the threads where people have posted factual evidence of the issues faced and many near miss’s
The main issue for me is the car could go into LIMP mode anytime, meaning it loses all power. Imagine being on the motorway when this happens.
I have also sent an email to the Department of Transport to seek some advice.
Now, as I have paid more than 80%. I have paid around £11500 out of the £14300 – I wish to voluntary terminate. I wish to give the car back and walk away (well get another contract on another NON VAG Vehicle)
Please advise how I do this or who I need to speak to?
You may be aware, the recent EA 189 NOx Service Action has left many cars un-drivable and accidents waiting to happen.
If you follow “the Volkswagen Diesel Customer Forum (Emissions Scandal)” Facebook page, you can read the threads where people have posted factual evidence of the issues faced and many near miss’s
The main issue for me is the car could go into LIMP mode anytime, meaning it loses all power. Imagine being on the motorway when this happens.
I have also sent an email to the Department of Transport to seek some advice.
Now, as I have paid more than 80%. I have paid around £11500 out of the £14300 – I wish to voluntary terminate. I wish to give the car back and walk away (well get another contract on another NON VAG Vehicle)
Please advise how I do this or who I need to speak to?
Please see the email below
Has there been a recall notification on these cars or is the issue referred to relating to another batch of vehicles?
If Mr XXX wants to return the car, can he do so without paying the 50% settlement fee. I know this is not standard practice but can you advise on an individual basis.
Please advise.
Has there been a recall notification on these cars or is the issue referred to relating to another batch of vehicles?
If Mr XXX wants to return the car, can he do so without paying the 50% settlement fee. I know this is not standard practice but can you advise on an individual basis.
Please advise.
I hope you are well. We have received some feedback from VW regarding the below. I have been advised that there is a Customer Service Hotline number 0845 8508585 which the customer can call to sort out getting the vehicle checked re the emissions. I have been advised that this hotline will be able to provide assistance regarding mobility and long distance.
I can confirm that we would not receive and have not received any recalls regarding the VW Emissions scandal and we would not terminate the agreement for this reason. If you wish to terminate the agreement it would be a normal early termination process where you would receive a quote for an early termination and if you wish to go ahead with the early termination you would sign the quote and arrange collection, and then be charged for the amount stated on the quote.
I can confirm that we would not receive and have not received any recalls regarding the VW Emissions scandal and we would not terminate the agreement for this reason. If you wish to terminate the agreement it would be a normal early termination process where you would receive a quote for an early termination and if you wish to go ahead with the early termination you would sign the quote and arrange collection, and then be charged for the amount stated on the quote.
But in terms of ending this agreement, what should i do?
Many thanks
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