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Re: GMAC VT
Hi Rob received this this morning, what's the next step?
I write with reference to the above matter and further to your email below, the contents of which have been noted.
After personal review of your Vehicle Inspection Report I can confirm that all damages present on the vehicle are outside of our client’s fair wear and tear guidelines.
In respect of the all the damages to your vehicle I can confirm that, as stated within our clients fair wear and tear guidelines, if chips or scratches have exposed primer or bare metal, or fall outside of 25mm, some form of repair will be required to the vehicle. As all of the scratches on your vehicle have exposed the bare metal underneath the paintwork, these costs will remain payable and due.
I can also confirm that Manheim Inspection Services inspect the vehicle to British Vehicle Rental and Leasing Association (‘BVRLA’) standards. Damages are charged at the official BVRLA rate.
Vehicles returned with damages decreases the value of the car and this increases our client’s loss when the vehicle is sold. These repairs are therefore legally rechargeable under the Terms and Conditions as recompense for the loss in value and also under Sections 99(2) and 100(4) of the Consumer Credit Act.
With the information above I can confirm that you remain fully liable for the current outstanding liability of £278.00 for all damages present on the VIR report.
However in a view to come to an early and satisfactory conclusion and as a gesture of good will, I can confirm that I am able to offer you a discount towards the repair costs reducing the outstanding balance to £200.00 in full and final settlement.
This payment would need to be made in cleared funds to the office within 30 days of the date of this email.
Please be advised if this payment is not made by 8 May 2016, the settlement offer will become null and void and your full outstanding balance of £278.00 will become payable and due.
If you are unable to make the above payment, please contact the office on 03700 863355 to discuss alternate payment methods towards the full outstanding balance.
I look forward to hearing from you.
Kind Regards
Hi Rob received this this morning, what's the next step?
I write with reference to the above matter and further to your email below, the contents of which have been noted.
After personal review of your Vehicle Inspection Report I can confirm that all damages present on the vehicle are outside of our client’s fair wear and tear guidelines.
In respect of the all the damages to your vehicle I can confirm that, as stated within our clients fair wear and tear guidelines, if chips or scratches have exposed primer or bare metal, or fall outside of 25mm, some form of repair will be required to the vehicle. As all of the scratches on your vehicle have exposed the bare metal underneath the paintwork, these costs will remain payable and due.
I can also confirm that Manheim Inspection Services inspect the vehicle to British Vehicle Rental and Leasing Association (‘BVRLA’) standards. Damages are charged at the official BVRLA rate.
Vehicles returned with damages decreases the value of the car and this increases our client’s loss when the vehicle is sold. These repairs are therefore legally rechargeable under the Terms and Conditions as recompense for the loss in value and also under Sections 99(2) and 100(4) of the Consumer Credit Act.
With the information above I can confirm that you remain fully liable for the current outstanding liability of £278.00 for all damages present on the VIR report.
However in a view to come to an early and satisfactory conclusion and as a gesture of good will, I can confirm that I am able to offer you a discount towards the repair costs reducing the outstanding balance to £200.00 in full and final settlement.
This payment would need to be made in cleared funds to the office within 30 days of the date of this email.
Please be advised if this payment is not made by 8 May 2016, the settlement offer will become null and void and your full outstanding balance of £278.00 will become payable and due.
If you are unable to make the above payment, please contact the office on 03700 863355 to discuss alternate payment methods towards the full outstanding balance.
I look forward to hearing from you.
Kind Regards
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