Hi peoples hope you are well
I took out a car insurance policy with ecar in March & pay the monthly installments thru Panacea finance.
Ecar insurance is an online only insurer, so I thought no problem, I can use the interweb net well enough..
Last week, I got a new car, so went onlint to amend my policy. Went thru all the steps and when I got to the end, it just said 'unable to process your quote'. No explanation, no suggestion what to do next. So the next time I log in, it shows that mod term amendments are pending, click to complete, however, the time I asked for the insurance to change is now in the past, so I go thru the steps again and get the same result as before.
I have written several emails and complaints and a week down the line, still no reply.
They have a £1 a minute phone number that puts you on hold as long as they are legally allowed, but nobody actually answers.
If I want to cancel the policy, they want £75 cancellation fee.
Now, being as the website & service is not fit for purpose, I don't want to pay that £75!
So, I had to insure my car with another company and I just went & cancelled the direct debit to panacea finance.
I now got a letter (a day after I cancelled the DD!) which says they will instruct the insurer to cancel my policy, but also:
* That doesn't mean that it will cover the remaining balance
* This letter serves as a default notice
Now, I'm a little out of touch with fighting stuff like this, so I could do with some advice what to do next. I'll check the T&Cs, I'm guessing I can argue some are unfair given that they simply weren't providing the service I was paying for.
I took out a car insurance policy with ecar in March & pay the monthly installments thru Panacea finance.
Ecar insurance is an online only insurer, so I thought no problem, I can use the interweb net well enough..
Last week, I got a new car, so went onlint to amend my policy. Went thru all the steps and when I got to the end, it just said 'unable to process your quote'. No explanation, no suggestion what to do next. So the next time I log in, it shows that mod term amendments are pending, click to complete, however, the time I asked for the insurance to change is now in the past, so I go thru the steps again and get the same result as before.
I have written several emails and complaints and a week down the line, still no reply.
They have a £1 a minute phone number that puts you on hold as long as they are legally allowed, but nobody actually answers.
If I want to cancel the policy, they want £75 cancellation fee.
Now, being as the website & service is not fit for purpose, I don't want to pay that £75!
So, I had to insure my car with another company and I just went & cancelled the direct debit to panacea finance.
I now got a letter (a day after I cancelled the DD!) which says they will instruct the insurer to cancel my policy, but also:
* That doesn't mean that it will cover the remaining balance
* This letter serves as a default notice
Now, I'm a little out of touch with fighting stuff like this, so I could do with some advice what to do next. I'll check the T&Cs, I'm guessing I can argue some are unfair given that they simply weren't providing the service I was paying for.
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