Hello everyone,
I have rcently done a VT on a car with Welcome Finance . I sent them a recorded delivery letter and the vehicle was collected , all went well. BUT now Welcome Finance have sent me a bill for "Separate Agreement Liabilities" under the heading of "Optional Insurance". The figure requested is 178.50. I have looked at my original contract and I am unable to understand what this is. I need someone to perhaps give me an idea what this is.
They have also transferred my account to another branch which persistanly calls me on a daily basis and also called my place of work. The person dealing with the account told me that unless I paid the account it would be passed to a third party. I suggested that he was making a threat. I also mentioned tha a number of months ago due to their error I had been charged 30.00 by my bank because they had tryed to take a payment before the agreed date. All of a sudden they said that they could reduce the charge from 178.50 to 90.00. They would get back to me after they had spoken to their manager. The next thing I get is a letter requesting 216.82. I received a call yesterday , which I said I could not deal with as I had an appointment the hospital and that I would contact them in writing which they did not want as they wanted a payment over the telephone.
I had heard that they can make things difficult but I thought I had done everything as I should of... Wrong. They have also charged me 10.00 for the letter they sent.!!!!
Let me know your thoughts
Thanks Glenn
I have rcently done a VT on a car with Welcome Finance . I sent them a recorded delivery letter and the vehicle was collected , all went well. BUT now Welcome Finance have sent me a bill for "Separate Agreement Liabilities" under the heading of "Optional Insurance". The figure requested is 178.50. I have looked at my original contract and I am unable to understand what this is. I need someone to perhaps give me an idea what this is.
They have also transferred my account to another branch which persistanly calls me on a daily basis and also called my place of work. The person dealing with the account told me that unless I paid the account it would be passed to a third party. I suggested that he was making a threat. I also mentioned tha a number of months ago due to their error I had been charged 30.00 by my bank because they had tryed to take a payment before the agreed date. All of a sudden they said that they could reduce the charge from 178.50 to 90.00. They would get back to me after they had spoken to their manager. The next thing I get is a letter requesting 216.82. I received a call yesterday , which I said I could not deal with as I had an appointment the hospital and that I would contact them in writing which they did not want as they wanted a payment over the telephone.
I had heard that they can make things difficult but I thought I had done everything as I should of... Wrong. They have also charged me 10.00 for the letter they sent.!!!!
Let me know your thoughts
Thanks Glenn
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