Head Gasket Repair

[CYNthesys]

Daughter's car broke down recently and AA called.

AA diagnosed head gasket as being the problem. Daughter has AA repair insurance so AA recovery delivered her car to a local garage for Head Gasket repairs to be carried out.

Garage said that a couple of other minor faults required repair, so my daughter agreed to pay for those separately.

Last week daughter went to collect her car. She paid the AA excess and the cost of the additional minor repairs.

As she drove off the garage forecourt she noticed the car was over-revving, and the speedo wasn't working, so she did an about turn straight back to the garage.

Garage apologised, said they would sort it out and deliver the car back to her the following day.

More than a week has passed, daughter still without car, and the garage now allege the over-revving is due to an ECU fault.

The car wasn't over-revving when it went into the garage but they are refusing to accept responsibility for this. I have told the garage that my daughter is entitled to have her car returned in the same working order/condition it was in when they took possession (bar the agreed repairs) and have sent a letter to this effect.

Anyone have any other thoughts on this please.

[Guest]

Re: Head Gasket Repair

You have done the right thing so far and until they reply, there is not much more you can do.

Since your daughter has AA cover, she should check with them regarding the way forward, since they may also warrant the work they pay for and, presumably, must consider the garage competent enough to be included in their insurance scheme.