Problem with Welcome Car Finance

[just_jue]

Hi, I am new to this site and would like to say hello to everyone.

This is quite a long post, hope it all makes sense.

Back in March 07 I brought a car from a local dealer and as my credit at the time wasn't very good I had to go through Welcome.

In September 08 we started to have trouble with the Auto gearbox and was quoted £1500 to replace. So I rang Welcome and said that I needed a smaller car and could they help and to my amazement the said yes and could I ring their local car dealership to arrange a appointment.

So at the end of November they took our old car back and we got a newer car. We also paid a £200 deposit (receipt below). At the same time we took out the shortfall and warranty.
They also said that we weren't eligable for the £250 cash back (can't remeber why)

When we got back I did some research and found I could get both the shortfall and warranty insurances for about £800 less than we had signed up for. So I rang Welcome and cancelled both insurances, they weren't happy but tough. They arranged for the paperwork to be sent and signed at our local Welcome branch.

I have been looking through the new paperwork and the deposit I paid has dissapeared and it was again for 48 months when I had already paid a months payment.

Since having the car I haven't missed a payment or had any calls etc, but I want to know if as the deposit is missing from the agreement will this effect us if we want to VT the car after we have paid the amount.



http://i718.photobucket.com/albums/w...omeoldcca1.jpg
http://i718.photobucket.com/albums/w...omeoldcca2.jpg
http://i718.photobucket.com/albums/w...omereceipt.jpg
http://i718.photobucket.com/albums/w...eoldcca3-1.jpg
http://i718.photobucket.com/albums/w...ashreceipt.jpg
http://i718.photobucket.com/albums/w...omenewcca1.jpg
http://i718.photobucket.com/albums/w...omenewcca2.jpg
http://i718.photobucket.com/albums/w...omenewcca3.jpg
http://i718.photobucket.com/albums/w...omenewcca4.jpg

After spending a lovely hour on the phone to Welcomes customer care!!! I asked for a statement to be sent out and this has confused me more.


02-12-09 Disb Transfer - Debit £9536.00 - Balance £12805.90 (£299 more than on agreement)
02-12-08 Eerg Recov - Credit £299.00 - Balance £12805.90
02-12-08 Payment from Transfer - Credit £287.92 - Balance £12517.98
02-12-08 Payment from Transfer - Credit £287.92 - Balance £12230.06
31-12-08 Payment - Credit £260.56 - Balance £11969.50
31-01-09 Payment - Credit £260.56 - Balance £11708.94
28-02-09 Payment - Credit £260.56 - Balance £11448.38
31-03-09 Payment - Credit £260.56 - Balance £11187.82
29-04-09 GARDX Refund - Credit £299 - Balance £10888.82
30-04-09 Payment - Credit £260.56 - Balance £10628.26
31-05-09 Payment - Credit £260.56 - Balance £10367.70
12-06-09 Misc Refund - Credit £299 - Balance £10068.70
30-06-09 Payment - £260.56 - Balance £9808.14
03-07-09 GARDX GWC - Debit £299 - Balance £10107.14

I really don't understand how the openeing balance can be £299 more than on the agreement, I can see they have refunded it later on but the figures are wrong to my re-signed agreement.

After going through all the paper work I have now sent of a letter to Welcome asking them to explain all the differences as of today still no reply.

I am now after some advice of who to see regarding the errors.


Sorry it a long post

Hope it makes sense

just_jue

[LuggerBugs]

Re: Problem with Welcome Car Finance

A couple of points. Firstly, as you say you could get your insurances cheaper elsewhere later on, I assume that they didn't tell you that you COULD go elsewhere. And so I'm thinking mis-sold insurance. Yet again.

As for the muddle of figures, I'm afraid it may well be down to either incompetence, or deliberate attempts to confuse and hide dodgy dealings. I have had my fair share of Welcome messing up my paperwork, and I'm busy trying to figure it out myself.

You probably need a second pair of eyes to look it over and see what they think. Somebody a bit clverer with hard sums than me, though.