VT with Oodle - complaint resolution

[Jk47]

I am currently going through the VT process with Oodle (they are due to collect the car tomorrow). However I have an ongoing complaint with them due to them not actioning my request (the email sat in their system) and was also given conflicting advice on the phone. I have had a phone call from the complaints department this morning and they are asking what I feel would be a suitable resolution should they uphold the complaint. Does anyone have any advice in this area please? I have said I wish to wait until they have collected the car tomorrow and their report on that, as this relates to the conflicting advice I was given

[Pezza54]

If their failure to act promptly after they received your request cost you money, then ask to be compensated for your financial loss