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Hi there,
my daughter recently purchased a car from a dealer, over distance and without seeing it, via HP. She's now in the process of returning and unwinding the finance and getting her deposit back.
They're being very unhelpful and pretty rude and going back on what was agreed over WhatsApp messenger, daughter has proof.
She was offered optional customisations for an extra separate cost so opted for black alloys (£100 contribution) and tints (£120) On top of this she put £2000 down as a deposit.
The car was delivered on July 20th 2024 and she reported issues on July 26th 2024. She was advised to take to a local garage for diagnosis, which she did.
A few issues, can go into details if required, but finally decided to call it a day and the dealer arranged collection. They now have the car.
Now, after quite a lot of stress and going back and forth, they've actioned the unwind but here's where it gets odd.
They're no longer agreeing to refund the £2220 but instead now say she's lost the £220 for the customisations and now has to pay for them to be reversed and that money has to come out of her £2000 deposit. They want £250 to strip alloys and return black to silver and £120 to remove the tints.
They also said that 'As a gesture of good will -dealer name- will waive its rights to charge for usage of the vehicle as per the terms and conditions.' I read somewhere that 'You are entitled to a full refund by the same method in which you paid for the car. The dealer cannot charge for usage, wear and tear, collection of the vehicle or anything else.'
Can anyone help, because it's looking like she's going to lose the optional customisation costs totalling £220 and then losing a further £370 to get them reverted back to original state, although I doubt that will ever happen as her customisations improve the look of the car. This would basically see her lose £590 from her original £2220.
She's really upset, because now she has no car and will be short on the deposit money for another if they do this.
Any help would be appreciated, thanks in advance.
my daughter recently purchased a car from a dealer, over distance and without seeing it, via HP. She's now in the process of returning and unwinding the finance and getting her deposit back.
They're being very unhelpful and pretty rude and going back on what was agreed over WhatsApp messenger, daughter has proof.
She was offered optional customisations for an extra separate cost so opted for black alloys (£100 contribution) and tints (£120) On top of this she put £2000 down as a deposit.
The car was delivered on July 20th 2024 and she reported issues on July 26th 2024. She was advised to take to a local garage for diagnosis, which she did.
A few issues, can go into details if required, but finally decided to call it a day and the dealer arranged collection. They now have the car.
Now, after quite a lot of stress and going back and forth, they've actioned the unwind but here's where it gets odd.
They're no longer agreeing to refund the £2220 but instead now say she's lost the £220 for the customisations and now has to pay for them to be reversed and that money has to come out of her £2000 deposit. They want £250 to strip alloys and return black to silver and £120 to remove the tints.
They also said that 'As a gesture of good will -dealer name- will waive its rights to charge for usage of the vehicle as per the terms and conditions.' I read somewhere that 'You are entitled to a full refund by the same method in which you paid for the car. The dealer cannot charge for usage, wear and tear, collection of the vehicle or anything else.'
Can anyone help, because it's looking like she's going to lose the optional customisation costs totalling £220 and then losing a further £370 to get them reverted back to original state, although I doubt that will ever happen as her customisations improve the look of the car. This would basically see her lose £590 from her original £2220.
She's really upset, because now she has no car and will be short on the deposit money for another if they do this.
Any help would be appreciated, thanks in advance.
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