Defective car - rejection - Motability

[Just-curious]

I took delivery of my new car 3 weeks ago. It has a substantial number of defects, including to the bodywork which will require a partial respray. I have written to the dealer to reject the car and also notified Motability as it is on their scheme. Is there anything else I need to do? Also, the same car now is more expensive. Can I claim this from the dealer as damages?

[Pezza54]

I have just read that Motability now only offers customers a contract for a full lease scheme package, with insurance, breakdown and maintenance included.
Some cars are £0 upfront while other more expensive cars require an upfront payment
Did you have to make an upfront payment and have you made any weekly payments?
Motability own the car so you should address this company when taking the matter further.
If you are unhappy with Motability's reply and you fail to receive an acceptable solution such as an alternative suitable car, you can refer your complaint to the Financial Ombudsman Service.
You do not have a contract with the dealer so you can't make a claim against him for damages under a breach of contract

[Just-curious]

I have just read that Motability now only offers customers a contract for a full lease scheme package, with insurance, breakdown and maintenance included.
Some cars are £0 upfront while other more expensive cars require an upfront payment
Did you have to make an upfront payment and have you made any weekly payments?
Motability own the car so you should address this company when taking the matter further.
If you are unhappy with Motability's reply and you fail to receive an acceptable solution such as an alternative suitable car, you can refer your complaint to the Financial Ombudsman Service.
You do not have a contract with the dealer so you can't make a claim against him for damages under a breach of contract

Thank you for your quick response. I paid £5000 up front to the dealer (although I don't know whether the dealer passed this to Motability) and my entire PIP payment goes to Motability. I signed a contract with the dealer and the paperwork notes that I am the customer. Doesn't this establish a contract with the dealer? I also have a lease agreement with Motability.

[echat11]

How did you pay the £5,000, Credit Card, Debit Card?

[Pezza54]

Motability definitely own the car. They are a charity organisation and have negotiated competitive deals with motor dealers, RAC, Directline Insurance. If the customer wants to carry out modifications to the car they should check with Motability first before notifying the insurance company.
Motability provide the customer with a booklet containing the contract terms and conditions which the customer takes to the dealer when choosing the car
I very much doubt the dealer passed your £5k to Motability. Your weekly PIP is insufficient to cover the cost of the car over the 3 year lease. In effect Motability have asked you to make this payment upfront direct to the dealer on their behalf
What you signed with the dealer was probably to confirm your chosen car so the dealer could order it

[Just-curious]

How did you pay the £5,000, Credit Card, Debit Card?

Credit card - but that was only for the advance payment