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Final right to reject due to EML on car
Hi
This is the first time I have been on this forum. I was looking for outcomes of Final right reject under CRA2015 for faulty car. After reading through the forum and how helpful people are I am requesting help and information on what I can do about my situation.
Please accept my thanks in advance for taking the time to read the long post.
I have copied and pasted what I sent to the trader as this had all the events in order on.
Purchase date: 13/09/2023. Car collected: 14/09/2023
I am rejecting the car under the Consumer Rights Act 2015.
The car is faulty and has been back to yourselves twice since I have purchased it and now on 11/12/2023 the engine management light has come on.
The faults in date order:
14/09/2023: I drove the car home and the Start Stop wasn't working.
15/09/2023: I drove the car during the day and the Start Stop wasn't still working I rang yourselves to inform of the problem and was advised as the car has been sat on the forecourt, it just need to be driven a bit for the Start Stop to start working.
18/09/2023: Start Stop still not working. I contacted yourselves and was told to bring car in on 19/09/2023.
So dropped the car of for diagnosis and was informed needs New Battery which was replaced. For me the Start Stop should have been working regardless of how small or big the issue/fault was.
19/09/2023 collected car with Start Stop working.
30/11/2023: The breaks light warning came on. The car had Mot done on 11/09/2023 and had only driven the car for about a 1000 miles since I had it. There should have been an advisory on the MOT to say 'breaking wearing thin' but the MOT has no advisories on what so ever.
I rang yourselves on the 23/11/2023 and was booked in for the 29/11/2023.
28/11/2023 I dropped the car and was told it is booked for 8.30am 29/11/2023. I also informed you there was smoke/steam and a knocking noise coming from the bonnet and was advised this will be looked at to see if there is an issue under the bonnet.
I rang yourselves on the 29/11/2023 about 1pm as I didn't get update to inform me what the problem was and was informed the car needs new front and rear breaks and pads and authorisation is needed before this can be ordered and the car will be ready tomorrow (30/11/2923).
30/11/2023: I didn't get an update so I rang yourselves about lunchtime and was told waiting for parts, they have been ordered. I rang again about 3pm and was told parts not arrived. At this stage I wasn't happy as I had been at inconvenience as I had to get taxis to and from work. I explained this to yourselves and was offered £50 to cover this which I accepted but till this date I have not received this amount. I got a call about 4.30 to say car will be ready the next day before lunch (01/12/2023).
01/12/2023: Was my 21st birthday and I needed the car. I rang about 9 to get an update and to make sure car will be ready by lunchtime and was told yes. At about 11:45 I rang back as I hadn't heard anything and was told will be afternoon. So I informed yourselves I will be rejecting the car under the Consumer Rights Act if not repaired to and within 10 mins I got a call to say the car is ready to collect.
No issue was found with steam/issue or the knocking noise, but the knocking noise dies still happen at times.
10/12/2023: I have emailed yourselves to inform you I have not received the £50 good will gesture transaction. I was informed would only take 2-3 working days and I am still waiting for an acknowledgement for this email.
11/12/2023: The engine management light has come on.
Car got booked in for 20/12/2023. I was provided with a courtesy car which was a manual car. Even though I passed my test in a manual car 2 years ago I do not have experience to drive a manual car. This was my first car which is an automatic. My mum drove the courtesy car home but it was left parked on the drive as it was no good to me.
30/12/2023 got a phone to collect car, the water coolant and glow plugs have been replaced but the fault is still showing and the car needs to go to main dealership. It could possibly be an electrical fault.The earliest the dealership has availability for is the 30/01/2024. I wasn't offered a courtesy car and when asked if I can drive my car I was told I wouldn't have been given the car back if it wasn't safe to use. I have asked for this in writing and not had a reply.
I contacted the fiance company on 7/01/2024 who reopened my complaint and had sent an independent vehicle inspector to inspect the car on the 12/01/2024.
Up until now I have not had an update on the report.i habe contacted the Finance company everyday and been told I haven't been allocated a case manager and the report from the inspection hasn't come through yet. I am on day 39 of my complaint and no one has looked at this since my case being reopened. I am at my wits end as the fault is still showing on the car and I have informed the finance company I am rejecting the car but no one has got back to me.
I do not have a courtesy car. I cannot afford a hire car.
I have emailed the trader a few days ago to confirm wether I should still take the car to the dealership and they are still paying for the diagnosis and they have blanked me.
If this is not dealt with by day 56 then I can take to FOS but this will delay things further. I need to a car for work and I am worried sick that if I start using buses, taxis or hire a cheap car then I may not get this reimbursed.
I have been given a car back fro the trader with the fault still showing, I am not sure if I can drive this. the finance compare not looking at my case. Its like all doors are closed for me.
This is the first time I have been on this forum. I was looking for outcomes of Final right reject under CRA2015 for faulty car. After reading through the forum and how helpful people are I am requesting help and information on what I can do about my situation.
Please accept my thanks in advance for taking the time to read the long post.
I have copied and pasted what I sent to the trader as this had all the events in order on.
Purchase date: 13/09/2023. Car collected: 14/09/2023
I am rejecting the car under the Consumer Rights Act 2015.
The car is faulty and has been back to yourselves twice since I have purchased it and now on 11/12/2023 the engine management light has come on.
The faults in date order:
14/09/2023: I drove the car home and the Start Stop wasn't working.
15/09/2023: I drove the car during the day and the Start Stop wasn't still working I rang yourselves to inform of the problem and was advised as the car has been sat on the forecourt, it just need to be driven a bit for the Start Stop to start working.
18/09/2023: Start Stop still not working. I contacted yourselves and was told to bring car in on 19/09/2023.
So dropped the car of for diagnosis and was informed needs New Battery which was replaced. For me the Start Stop should have been working regardless of how small or big the issue/fault was.
19/09/2023 collected car with Start Stop working.
30/11/2023: The breaks light warning came on. The car had Mot done on 11/09/2023 and had only driven the car for about a 1000 miles since I had it. There should have been an advisory on the MOT to say 'breaking wearing thin' but the MOT has no advisories on what so ever.
I rang yourselves on the 23/11/2023 and was booked in for the 29/11/2023.
28/11/2023 I dropped the car and was told it is booked for 8.30am 29/11/2023. I also informed you there was smoke/steam and a knocking noise coming from the bonnet and was advised this will be looked at to see if there is an issue under the bonnet.
I rang yourselves on the 29/11/2023 about 1pm as I didn't get update to inform me what the problem was and was informed the car needs new front and rear breaks and pads and authorisation is needed before this can be ordered and the car will be ready tomorrow (30/11/2923).
30/11/2023: I didn't get an update so I rang yourselves about lunchtime and was told waiting for parts, they have been ordered. I rang again about 3pm and was told parts not arrived. At this stage I wasn't happy as I had been at inconvenience as I had to get taxis to and from work. I explained this to yourselves and was offered £50 to cover this which I accepted but till this date I have not received this amount. I got a call about 4.30 to say car will be ready the next day before lunch (01/12/2023).
01/12/2023: Was my 21st birthday and I needed the car. I rang about 9 to get an update and to make sure car will be ready by lunchtime and was told yes. At about 11:45 I rang back as I hadn't heard anything and was told will be afternoon. So I informed yourselves I will be rejecting the car under the Consumer Rights Act if not repaired to and within 10 mins I got a call to say the car is ready to collect.
No issue was found with steam/issue or the knocking noise, but the knocking noise dies still happen at times.
10/12/2023: I have emailed yourselves to inform you I have not received the £50 good will gesture transaction. I was informed would only take 2-3 working days and I am still waiting for an acknowledgement for this email.
11/12/2023: The engine management light has come on.
Car got booked in for 20/12/2023. I was provided with a courtesy car which was a manual car. Even though I passed my test in a manual car 2 years ago I do not have experience to drive a manual car. This was my first car which is an automatic. My mum drove the courtesy car home but it was left parked on the drive as it was no good to me.
30/12/2023 got a phone to collect car, the water coolant and glow plugs have been replaced but the fault is still showing and the car needs to go to main dealership. It could possibly be an electrical fault.The earliest the dealership has availability for is the 30/01/2024. I wasn't offered a courtesy car and when asked if I can drive my car I was told I wouldn't have been given the car back if it wasn't safe to use. I have asked for this in writing and not had a reply.
I contacted the fiance company on 7/01/2024 who reopened my complaint and had sent an independent vehicle inspector to inspect the car on the 12/01/2024.
Up until now I have not had an update on the report.i habe contacted the Finance company everyday and been told I haven't been allocated a case manager and the report from the inspection hasn't come through yet. I am on day 39 of my complaint and no one has looked at this since my case being reopened. I am at my wits end as the fault is still showing on the car and I have informed the finance company I am rejecting the car but no one has got back to me.
I do not have a courtesy car. I cannot afford a hire car.
I have emailed the trader a few days ago to confirm wether I should still take the car to the dealership and they are still paying for the diagnosis and they have blanked me.
If this is not dealt with by day 56 then I can take to FOS but this will delay things further. I need to a car for work and I am worried sick that if I start using buses, taxis or hire a cheap car then I may not get this reimbursed.
I have been given a car back fro the trader with the fault still showing, I am not sure if I can drive this. the finance compare not looking at my case. Its like all doors are closed for me.
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