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Hello all,
I hope to get a little input on my situation that is ongoing.
29 days ago I bought a car for shy of £20k from a local dealer. Not too long after, I noticed excessive vibrating/shaking when stopped at lights in certain drive modes. Also, an excessive 'police siren' whine coming from the engine when moving slow at low revs. Not the best driving experience! How this was missed on test I'm not sure, perhaps it had been warmed up, or there were too many distractions.
Within 2 weeks I'd reported it to the dealer and had a local independent specialist inspect the vehicle. They suspected failed engine mounts for the shakes and the turbo for the whine. I was also advised it wasn't the original turbo. I.e the original has failed at some point and this one seems suspect. The car is 4 years old with above average (but not ridiculous miles), so something can't be right.
I dropped the car back at the dealer for them to inspect/repair if possible, having done around 375 miles in it. They advised a repair was planned for the shaking, but the turbo was believed to be perfectly fine, and the noise normal! Anyone who has checked the vehicle advises it shouldn't whine like it does.
Forward on 12 days, they still have it, and it's the last day of the 30 day right to return period tomorrow. It's possible that the car is simply hard to fix, or that there are delay tactics. Am I right to believe the 30 days will extend due to the car not being in my possession?
I'm trying to get a slight headstart should things not turn out as I hope (all issues remedied).
I do like and want this car. It drives fine with no warning lights, but the driving experience is spoiled by the abnormal, annoying, and frankly worrying noise from the engine. And also the shaking, if that it isn't fixed.
Any thoughts on the likelihood of a vehicle swap, or rejection for refund?
TIA
I hope to get a little input on my situation that is ongoing.
29 days ago I bought a car for shy of £20k from a local dealer. Not too long after, I noticed excessive vibrating/shaking when stopped at lights in certain drive modes. Also, an excessive 'police siren' whine coming from the engine when moving slow at low revs. Not the best driving experience! How this was missed on test I'm not sure, perhaps it had been warmed up, or there were too many distractions.
Within 2 weeks I'd reported it to the dealer and had a local independent specialist inspect the vehicle. They suspected failed engine mounts for the shakes and the turbo for the whine. I was also advised it wasn't the original turbo. I.e the original has failed at some point and this one seems suspect. The car is 4 years old with above average (but not ridiculous miles), so something can't be right.
I dropped the car back at the dealer for them to inspect/repair if possible, having done around 375 miles in it. They advised a repair was planned for the shaking, but the turbo was believed to be perfectly fine, and the noise normal! Anyone who has checked the vehicle advises it shouldn't whine like it does.
Forward on 12 days, they still have it, and it's the last day of the 30 day right to return period tomorrow. It's possible that the car is simply hard to fix, or that there are delay tactics. Am I right to believe the 30 days will extend due to the car not being in my possession?
I'm trying to get a slight headstart should things not turn out as I hope (all issues remedied).
I do like and want this car. It drives fine with no warning lights, but the driving experience is spoiled by the abnormal, annoying, and frankly worrying noise from the engine. And also the shaking, if that it isn't fixed.
Any thoughts on the likelihood of a vehicle swap, or rejection for refund?
TIA
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