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I am looking for advice for a relative of mine. My cousin took out a PCP contract with Alphera Finance for a BMW car. The car was for her brother who was unable to obtain finance. Her brother has paid all payments due so there are no arrears on the agreement. Unfortunately her brother was arrested (never charged) and the car was impounded
consequently the finance company were informed by the police and they repossessed the car even though three years payments had been made on every due date.
The company advised my cousin that she had breached the contract because her brother was registered as the keeper and she should have been the registered keeper and even though they live at same address this was not allowed.
My cousin asked for help and advice, she genuinely hadn’t realised she had done anything wrong. The person advised her to voluntarily terminate her contract before 31/3/2022
and she would have a small balance to pay but a default notice would not be entered on her credit file. She did this by e-mail!
The company have registered a default, and said they are allowed to do this even though there are no arrears on her account because she fronted an agreement.
THey have not issued any letters about their intention to file a default. Can they do this after she had made it clear she wanted to voluntary terminate the contract.
Any help would be appreciated.
consequently the finance company were informed by the police and they repossessed the car even though three years payments had been made on every due date.
The company advised my cousin that she had breached the contract because her brother was registered as the keeper and she should have been the registered keeper and even though they live at same address this was not allowed.
My cousin asked for help and advice, she genuinely hadn’t realised she had done anything wrong. The person advised her to voluntarily terminate her contract before 31/3/2022
and she would have a small balance to pay but a default notice would not be entered on her credit file. She did this by e-mail!
The company have registered a default, and said they are allowed to do this even though there are no arrears on her account because she fronted an agreement.
THey have not issued any letters about their intention to file a default. Can they do this after she had made it clear she wanted to voluntary terminate the contract.
Any help would be appreciated.
