Tweet
Hi all totally new to this sort of thing but looking for some advice/guidance
I bought a vw golf gtd in December and requested the timing belt was done to be told it had been (perfect)
on Monday I was driving the car to work and it starting making an awful noise and was riding a lot of vibrating
after a mechanic friend who works in a garage next door to my work (and the dealership we got it from) put it on his ramp it was evident that when the timing belt was changed you have to take the engine mount out which is held on by stretch bolts (which aren’t to be reused) well the mechanic at the dealership did reuse the same stretch bolts and they sheared and cause the engine mount to fail and the engine dropped cause an excessive oil leak, coolant leak, damage to the water pump and timing belt and god know what else
after telling the dealership the problems they went and collected the car and agreed with everything I have just said
onto my issue is they are willing to fix it all but after it’s emptied all its oil/coolant etc I have no faith in the car or their mechanics to carry out such repairs
I have told them I want to hand the car back and I am happy to take another car same model/mileage with the same finance payments I have now for the same term
they are wanting me to start a new 60 month term on the new car and pay full price
I put £1000 deposit on the car and have paid 3 payments of £352 so far so roughly £2000
so I am basically losing £2000 and I am having to buy a new car for full cost
still haven’t had an apology of the dealership and no explanation as too how a qualified mechanic has been so stupid
any advice or more questions about it please ask or tell
i have tried to keep this as short as possible
thanks
I bought a vw golf gtd in December and requested the timing belt was done to be told it had been (perfect)
on Monday I was driving the car to work and it starting making an awful noise and was riding a lot of vibrating
after a mechanic friend who works in a garage next door to my work (and the dealership we got it from) put it on his ramp it was evident that when the timing belt was changed you have to take the engine mount out which is held on by stretch bolts (which aren’t to be reused) well the mechanic at the dealership did reuse the same stretch bolts and they sheared and cause the engine mount to fail and the engine dropped cause an excessive oil leak, coolant leak, damage to the water pump and timing belt and god know what else
after telling the dealership the problems they went and collected the car and agreed with everything I have just said
onto my issue is they are willing to fix it all but after it’s emptied all its oil/coolant etc I have no faith in the car or their mechanics to carry out such repairs
I have told them I want to hand the car back and I am happy to take another car same model/mileage with the same finance payments I have now for the same term
they are wanting me to start a new 60 month term on the new car and pay full price
I put £1000 deposit on the car and have paid 3 payments of £352 so far so roughly £2000
so I am basically losing £2000 and I am having to buy a new car for full cost
still haven’t had an apology of the dealership and no explanation as too how a qualified mechanic has been so stupid
any advice or more questions about it please ask or tell
i have tried to keep this as short as possible
thanks
