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my son fell behind with his car payments with santander, their legal team dwf sent a warning letter, to which my son called and spoke to them, told themselves was struggling due to changing jobs in which the pay date was the end of month not middle as previously agreed. Made a payment plan for the next 3 payments to be so that he was upto date with the plan before going back to his normal monthly amount,and that because it was coming up to Christmas they would let him pay in January when he got paid on Mon 31st unfortunately my son never got the confirmation email ( spam box) the agent hadn't set the plan up as discussed and they didn't receive a payment on the 15 December which was not discussed or then the 15th Jan as my son was on the understanding he had to make the first planned on this Monday. Instead received a letter from santander saying it was giving back from dwf and seeking full payment as they had cancelled credit agreements. My wife called them today and offered to pay the outstanding amount plus 3 months payments (£2000) but they said because it was cancelled there's nothing we can do! Is this true? We have asked for the voice recording of the chat with agent but this will come to late as they are demanding the car back by Friday 4th February Help
my son fell behind with his car payments with santander, their legal team dwf sent a warning letter, to which my son called and spoke to them, told themselves was struggling due to changing jobs in which the pay date was the end of month not middle as previously agreed. Made a payment plan for the next 3 payments to be so that he was upto date with the plan before going back to his normal monthly amount,and that because it was coming up to Christmas they would let him pay in January when he got paid on Mon 31st unfortunately my son never got the confirmation email ( spam box) the agent hadn't set the plan up as discussed and they didn't receive a payment on the 15 December which was not discussed or then the 15th Jan as my son was on the understanding he had to make the first planned on this Monday. Instead received a letter from santander saying it was giving back from dwf and seeking full payment as they had cancelled credit agreements. My wife called them today and offered to pay the outstanding amount plus 3 months payments (£2000) but they said because it was cancelled there's nothing we can do! Is this true? We have asked for the voice recording of the chat with agent but this will come to late as they are demanding the car back by Friday 4th February Help
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