Hi guys
On Tuesday i went to look at a used car priced at £10,965.00.
After test driving the car and the dealer confirming that the works that need to be carried out will be completed i agreed to proceed with the sale.
Upon printing out the order form, i saw that the actual price of the vehicle is £10,665.00 and that the warranty is listed as a "Retailer Option" in the sum of £300.
I had not signed anything and when i got home i asked for the terms and conditions of the warranty to be emailed across. I am not happy with the warranty offered and i know how difficult it can be to make a claim. The warranty provider is Autoprotect and the reviews are shocking. Besides, i am also aware that i am protected for 6 at least months under consumer law. Furthermore ,i have also paid £100 deposit on the credit card for the additional protection.
I emailed the dealer the next morning to advise that i do not wish to take the warranty option and have asked him to amend the order form accordingly. I also pointed to the fact that the order form lists the warranty as a separate option
He is now insisting that the warranty was thrown in for free and that the price remains the same at £10,965. I have advised him through email that i am effectively being made to purchase this warranty against my will.
He has responded by stating that he gave me the warranty free of charge as a gesture of good will and that this is how it has to be shown on their order form.
I want to go ahead with the purchase as this is the only car in the country in the spec that we want and have I have now advised that i will go ahead with the sale.
I intend to cancel the warranty immediately after purchase. The warranty terms and conditions state that no refund will be given upon cancellation. Given this I will then be seeking to raise the complaint in writing to the dealer's head office first with a view to escalating the matter to the Motoring Ombudsman and hope to seek recovery of my £300 for the way in which the warranty had been forced upon me.
Is there anything else that i may have missed?
I know the easiest option is to just walk away and find a deal else where, but the used car market is going through unprecedented times at the moment with limited options within my budget and needs.
Many thanks
On Tuesday i went to look at a used car priced at £10,965.00.
After test driving the car and the dealer confirming that the works that need to be carried out will be completed i agreed to proceed with the sale.
Upon printing out the order form, i saw that the actual price of the vehicle is £10,665.00 and that the warranty is listed as a "Retailer Option" in the sum of £300.
I had not signed anything and when i got home i asked for the terms and conditions of the warranty to be emailed across. I am not happy with the warranty offered and i know how difficult it can be to make a claim. The warranty provider is Autoprotect and the reviews are shocking. Besides, i am also aware that i am protected for 6 at least months under consumer law. Furthermore ,i have also paid £100 deposit on the credit card for the additional protection.
I emailed the dealer the next morning to advise that i do not wish to take the warranty option and have asked him to amend the order form accordingly. I also pointed to the fact that the order form lists the warranty as a separate option
He is now insisting that the warranty was thrown in for free and that the price remains the same at £10,965. I have advised him through email that i am effectively being made to purchase this warranty against my will.
He has responded by stating that he gave me the warranty free of charge as a gesture of good will and that this is how it has to be shown on their order form.
I want to go ahead with the purchase as this is the only car in the country in the spec that we want and have I have now advised that i will go ahead with the sale.
I intend to cancel the warranty immediately after purchase. The warranty terms and conditions state that no refund will be given upon cancellation. Given this I will then be seeking to raise the complaint in writing to the dealer's head office first with a view to escalating the matter to the Motoring Ombudsman and hope to seek recovery of my £300 for the way in which the warranty had been forced upon me.
Is there anything else that i may have missed?
I know the easiest option is to just walk away and find a deal else where, but the used car market is going through unprecedented times at the moment with limited options within my budget and needs.
Many thanks
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