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Good morning,
Five weeks ago I purchased a used vehicle from a dealership. It came with a 3 month warranty. After approx 4 weeks it developed a fault and I got in touch with the dealership. I was told that, as their nationwide group did not have an Audi branded dealership within a couple of hundred miles of me, it was agreed they’d send it to a third party ( an original Audi dealership ) for diagnosis.
When the report came back it had discovered a number of issues. The largest problem required a repair cost of £3,200 and the secondary issue carried a repair cost of £750. There was a further advisory of a gearbox oil change that had not been done despite the ‘comprehensive pre-sale checks and service’ from the dealer.
When I subsequently contacted the dealership they very flippantly said that they would take the car back, give me a ‘no quibble’ refund and ‘bang the car straight into the auctions’. This is MY car they’re referring to in such blasé terms as I had bought it outright! I explained that I wanted my car fixing and did not want merely palming off with a refund. As I write they are refusing to entertain the idea of paying for the repairs despite the vehicle being valued at £18,500. The dealership concerned is a multi million pound turnover business and not some backstreet car lot. What I am looking for is not insurmountable or in my eyes unreasonable.
If anyone can shed any light on where I stand legally with respect to potentially forcing the repair I’d be most grateful.
The company’s attitude to me now is in stark contrast to the point of sale! I understand the economics of the matter in that they may incur a small loss on this transaction but that is a fact of business, but what really pulls my chain is the utterly dismissive approach they have to my satisfaction asa customer.
Many thanks in advance!
Five weeks ago I purchased a used vehicle from a dealership. It came with a 3 month warranty. After approx 4 weeks it developed a fault and I got in touch with the dealership. I was told that, as their nationwide group did not have an Audi branded dealership within a couple of hundred miles of me, it was agreed they’d send it to a third party ( an original Audi dealership ) for diagnosis.
When the report came back it had discovered a number of issues. The largest problem required a repair cost of £3,200 and the secondary issue carried a repair cost of £750. There was a further advisory of a gearbox oil change that had not been done despite the ‘comprehensive pre-sale checks and service’ from the dealer.
When I subsequently contacted the dealership they very flippantly said that they would take the car back, give me a ‘no quibble’ refund and ‘bang the car straight into the auctions’. This is MY car they’re referring to in such blasé terms as I had bought it outright! I explained that I wanted my car fixing and did not want merely palming off with a refund. As I write they are refusing to entertain the idea of paying for the repairs despite the vehicle being valued at £18,500. The dealership concerned is a multi million pound turnover business and not some backstreet car lot. What I am looking for is not insurmountable or in my eyes unreasonable.
If anyone can shed any light on where I stand legally with respect to potentially forcing the repair I’d be most grateful.
The company’s attitude to me now is in stark contrast to the point of sale! I understand the economics of the matter in that they may incur a small loss on this transaction but that is a fact of business, but what really pulls my chain is the utterly dismissive approach they have to my satisfaction asa customer.
Many thanks in advance!
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