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Hello everyone,
Apologies for starting a new thread but I've just received a letter from PSA Finance that has put me into a state of total shock - I am panic-stricken.
My four-year-old Peugeot was inspected by Manheim on 22nd September. To my total bewilderment, the inspector estimated damages of almost £2000, and when I asked him to explain these he was pointing to things that *literally did not exist*. For example, he claimed a scratch on the back windscreen meant it needed to be replaced completely at a cost of over £300 - there were no scratches on the back windscreen; he claimed to be able to see dodgy repair marks in the paint on a panel that had never been damaged or repaired, at a cost of over £200.
I did not sign any forms as I disagreed with his assessment. He advised me that Peugeot would probably look at the car and see that it was in lovely condition and not charge me anyway, and in any case, it was being sent directly to auction after collection. The car had full service history, no damage beyond very minor and expected surface chips and some scuffing on two of the alloys, previous repairs were done by insurance-recommended repairers, and it was 23000 miles under its contract mileage. In short, it was in really excellent condition.
Fast forward to today and I've just had a letter demanding almost £2000 be paid within two weeks. I am distraught. There is no cost breakdown or evidence of damage, simply a demand for money and threats about credit ratings, and so on. I've never been in a situation like this before.
The car was financed under a contract hire agreement. When I took it out (from what was a trusted salesman in a trusted dealership, more fool me - it's since shut down) I was under the impression it was a regular PCP agreement; the salesman even talked about how at the end of the contract I'd be able to pay the balloon payment and keep the car, which was always my intention. I did not realise that I had no rights in this respect until I tried to find out the settlement figure and was told that I had no option but to return the car by the end of the contract.
I've emailed PSA customer service to ask for clarification and express my shock and upset at receiving this letter. What else can I do? I see there are some really helpful templates to download but I'm not sure if these can be used for a contract hire agreement or if they're specific to hire purchase, etc.
Any help, support, or advice would be very much appreciated. I'm gutted. Thank you in advance.
Apologies for starting a new thread but I've just received a letter from PSA Finance that has put me into a state of total shock - I am panic-stricken.
My four-year-old Peugeot was inspected by Manheim on 22nd September. To my total bewilderment, the inspector estimated damages of almost £2000, and when I asked him to explain these he was pointing to things that *literally did not exist*. For example, he claimed a scratch on the back windscreen meant it needed to be replaced completely at a cost of over £300 - there were no scratches on the back windscreen; he claimed to be able to see dodgy repair marks in the paint on a panel that had never been damaged or repaired, at a cost of over £200.
I did not sign any forms as I disagreed with his assessment. He advised me that Peugeot would probably look at the car and see that it was in lovely condition and not charge me anyway, and in any case, it was being sent directly to auction after collection. The car had full service history, no damage beyond very minor and expected surface chips and some scuffing on two of the alloys, previous repairs were done by insurance-recommended repairers, and it was 23000 miles under its contract mileage. In short, it was in really excellent condition.
Fast forward to today and I've just had a letter demanding almost £2000 be paid within two weeks. I am distraught. There is no cost breakdown or evidence of damage, simply a demand for money and threats about credit ratings, and so on. I've never been in a situation like this before.
The car was financed under a contract hire agreement. When I took it out (from what was a trusted salesman in a trusted dealership, more fool me - it's since shut down) I was under the impression it was a regular PCP agreement; the salesman even talked about how at the end of the contract I'd be able to pay the balloon payment and keep the car, which was always my intention. I did not realise that I had no rights in this respect until I tried to find out the settlement figure and was told that I had no option but to return the car by the end of the contract.
I've emailed PSA customer service to ask for clarification and express my shock and upset at receiving this letter. What else can I do? I see there are some really helpful templates to download but I'm not sure if these can be used for a contract hire agreement or if they're specific to hire purchase, etc.
Any help, support, or advice would be very much appreciated. I'm gutted. Thank you in advance.
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