Finance company not replying to letter of voluntary termination

[Carolr1608]

Can some one help me. My so. a letter to Marsh finance to voluntarily terminate his agreement for his car on 1st April. It was emailed to them and I know they received the email as I had a reply from them asking for my son to call them. Unfortunately my son works long hours so has been unable to call them, and has sent further emails to them asking them to confirm they have received the letter and advise when they will be collecting the car.

he also advised them how much he had paid up to that date and asked them to confirm that he will have no further payment to make. So far he has had no reply from them. He has sent 3 reminders to them asking them to confirm in writing the information he has given them is correct, but they still won’t reply.

he doesn’t want to make another payment on the car as he has just changed his job and is jo longer using the car.

Can he be made to make any further payments if they are ignoring his requests and haven’t arranged collection of the car. He still has the V5 for the car in his name, can he send that back to them with their details being shown as the new owner. The mot was done on the car in December.

what can he do as he is starting to panic they will try to take the money off him again this month.

[R0b]

Voluntary termination is not contingent on the lender accepting or acknowledging the notice. If he is confident he has satisfied the criteria then he can cancel his direct debit. Alternatively he can keep his direct debit set up and let them continue taking money until they decide to respond and/he decides enough is enough and seek a refund of the overpayments.