APA Vehicle Warranty - Used Van Purchase - Alternator Gone after less than a Month

[SLOWSPACE]

Good Afternoon

Partner (Self Employed Tradesman) purchased a used van from a dealer less than a month ago. This morning an engine management light has come on, cut a long story short the alternator has now gone and the vehicle requires a significant amount of work to be carried out. The van was sold with a 6 month warranty provided by APA, and also what we thought was a detailed inspection survey, where no issues had been highlighted. My partner will lose income due to the vehicle being out of action, where do I start in terms of contacting the dealership and warranty company? Will I be legally allowed to claim back for loss of earnings/hiring a another van?

Having googled APA, it would appear they do not have a very good reputation for settling claims, and refuse many claims on the basis of age and wear and tear?

Any help anyone could give I would really appreciate it.

[ostell]

As a business the consumer rights Act does not help. So you set up for an insurance claim through the company that sold you the vehicle. Doubt if any claim for loss would be successful.

[paulajayne]

Inspection survey would not show alternator was going to fail.

[des8]

As a tradesman presumably acting outside of his trade, the Consumer Rights act does give protection:

CRA 2019 sec 2
(3)“Consumer” means an individual acting for purposes that are wholly or mainly outside that individual’s trade, business, craft or profession.
(4)A trader claiming that an individual was not acting for purposes wholly or mainly outside the individual’s trade, business, craft or profession must prove it.



What outcome do you want; repair or refund?


So write (or email) to dealer reporting the problem.
Tell him the vehicle obviously was not satisfactory as it did not last a reasonable time.
Tell him you are exercising your short term right to reject the vehicle and require a full refund.

If you are prepared to accept a repair by him add that as an alternative outcome.

Remind him repairs must be carried out without delay and at no cost to you.



All your rights are contained in Consumer Rights Act 2015 https://www.legislation.gov.uk/ukpga...tion/2/enacted