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Good morning
I’m hoping someone can help. I have (actually in my wife’s name) voluntary terminated my finance agreement with a. Company called paragon. The 50% of payments have been made and the car has been collected and returned. I have informed the DVLA that I am no longer the owner and cancelled my direct debit.
Paragon arranged for Crystal collections to appraise the car on my drive and collect the vehicle. The appraisal claimed £481 of costs needed paying for damage. These were all light, small scratches that I would argue are absolutely to be expected for a vehicle that was 5 years old (Ive had for 3 years) and I have attached the appraisal doc. I explained I wouldn’t be paying those costs as I deemed them fair wear and tear, and instructed them to proceed with the collection and return which they did.
I have since been contacted to be told that I owe £6137 for excess mileage. I’ve apparently averaged 12,000 miles more per year than my agreement. This is I agree slightly excessive, but to be honest I don’t know the original mileage that they have stored is correct (not do I have proof that it isn’t) and I did have every intention of dramatically reducing mileage over the last couple of years of the agreement due to a change in jobs (I already had reduced over the last year)
I have emailed to explain that as far as I’m concerned I have fulfilled my obligations by paying 50% and that I am not required to make any further payments. Paragon have called me 3 times in 3 days and have been pushing for details around my financial hardship, insinuating that they might be able to clear my debt if I can explain my situation and give a suitable sob story it seems. I don’t see why I should have to discuss my personal circumstances, as the VT option should be enough. They have conceded they will not take legal action over this. However they have insisted that these charges £6618.18 will remain on the account as unpaid and my wife’s credit rating will be affected
Can I fight this? I feel that they know they wouldn’t win a legal battle (am I right) and that’s why they won’t pursue, but they’re using bully tactics to intimidate us into paying something and my wife’s credit rating will be severely affected, which in turn will affect our remortgage options down the line etc?
Many thanks in anticipation of any help that can be provided
I’m hoping someone can help. I have (actually in my wife’s name) voluntary terminated my finance agreement with a. Company called paragon. The 50% of payments have been made and the car has been collected and returned. I have informed the DVLA that I am no longer the owner and cancelled my direct debit.
Paragon arranged for Crystal collections to appraise the car on my drive and collect the vehicle. The appraisal claimed £481 of costs needed paying for damage. These were all light, small scratches that I would argue are absolutely to be expected for a vehicle that was 5 years old (Ive had for 3 years) and I have attached the appraisal doc. I explained I wouldn’t be paying those costs as I deemed them fair wear and tear, and instructed them to proceed with the collection and return which they did.
I have since been contacted to be told that I owe £6137 for excess mileage. I’ve apparently averaged 12,000 miles more per year than my agreement. This is I agree slightly excessive, but to be honest I don’t know the original mileage that they have stored is correct (not do I have proof that it isn’t) and I did have every intention of dramatically reducing mileage over the last couple of years of the agreement due to a change in jobs (I already had reduced over the last year)
I have emailed to explain that as far as I’m concerned I have fulfilled my obligations by paying 50% and that I am not required to make any further payments. Paragon have called me 3 times in 3 days and have been pushing for details around my financial hardship, insinuating that they might be able to clear my debt if I can explain my situation and give a suitable sob story it seems. I don’t see why I should have to discuss my personal circumstances, as the VT option should be enough. They have conceded they will not take legal action over this. However they have insisted that these charges £6618.18 will remain on the account as unpaid and my wife’s credit rating will be affected
Can I fight this? I feel that they know they wouldn’t win a legal battle (am I right) and that’s why they won’t pursue, but they’re using bully tactics to intimidate us into paying something and my wife’s credit rating will be severely affected, which in turn will affect our remortgage options down the line etc?
Many thanks in anticipation of any help that can be provided
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