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Hello, I know this has probably been done to death so apologies in advance.
I recently terminated my finance with moneyway and they collected the car, the person collecting did not give me an invoice or anything to sign. Just took the car and said he’d signed on my behalf.
money marked my account as closed on the 2/09 according to credit karma. However, they have now put a default on my credit file for three missed payments. When contacted on Friday they said there was an outstanding invoice to pay!
I informed them this was the first I had heard of it and asked them to email me the invoice. Called again today as still no invoice (they have to check internally if they are allowed to email it?) and asked for the details of the invoice.
there is a charge for damage to the wing, a large scratch on the other wing (there when I bought it and reflected in price), missing locking wheel nut (I told the man collecting where it was in the car!!) and £170 for a missing service history (came without one and I never had it serviced in the three years I had it).
I’m aware I can claim scratches etc as wear and tear but what do I do about the service history? There is nothing in the terms and conditions given to me on purchase, it just says car should be returned with registration, tax disc and mot if asked for. No mention at all of service history.
Does anyone know where I stand with fighting this?
Thanks in advance for your help.
I recently terminated my finance with moneyway and they collected the car, the person collecting did not give me an invoice or anything to sign. Just took the car and said he’d signed on my behalf.
money marked my account as closed on the 2/09 according to credit karma. However, they have now put a default on my credit file for three missed payments. When contacted on Friday they said there was an outstanding invoice to pay!
I informed them this was the first I had heard of it and asked them to email me the invoice. Called again today as still no invoice (they have to check internally if they are allowed to email it?) and asked for the details of the invoice.
there is a charge for damage to the wing, a large scratch on the other wing (there when I bought it and reflected in price), missing locking wheel nut (I told the man collecting where it was in the car!!) and £170 for a missing service history (came without one and I never had it serviced in the three years I had it).
I’m aware I can claim scratches etc as wear and tear but what do I do about the service history? There is nothing in the terms and conditions given to me on purchase, it just says car should be returned with registration, tax disc and mot if asked for. No mention at all of service history.
Does anyone know where I stand with fighting this?
Thanks in advance for your help.
