Refurbishment & Excess Mileage Fees

[Gav_0080]

Hello,*
So I started the VT process at the beginning of March. My car has finally been collected and inspected by BCA. I VT my contract after paying half the amount so my mileage was pro rated at 37,891 to which I did just under 52,000.*

During the inspection BCA showed me on my car bonnet a lot of chippings. I didn’t sign the reports he produced.*

I’ve now received a End of contract invoice.*

£110.40 for Refurbishment costs - for the chipped paint on the bonnet (which I’m not disputing, there was about 5 markers)

£422.89 for Excess Mileage Fee.

Where do I go from here please? I’m happy to pay for the refurbishment costs - but I would like to know how that total has came about. But I’m not prepared as we all know on this page, not to pay for Excess Mileage.

many thanks *

[R0b]

Hello

The VT Guide has everything you need to know to make your decision on where you go from here.

A guide to voluntary termination: Your right

[Gav_0080]

Hi Rob,

Thanks for replying. I’m happy to pay the refurbishment costs but challenge the excess mileage fees.

I’ve had a breakdown of costs, how do I go about replying back to VWFS. Should I send the challenge the excess fees letter and add in there I’m willing to pay for the refurbishment but not mileage. I don’t want to get in a sticky situation, with paying for one and not the other.

Cheers

[Gav_0080]

R0b Hi

Just some more guidance would be helpful please. So this process has been going on since lockdown.

After I received my letter outlining costs for refurbishment and excess mileage chargers. I emailed back VWFS explaining I’m happy to pay the refurbishment costs, even though their deemed general wear and tear. I followed templates and reminded them I won’t be paying for excess mileage chargers.

Since then (18 Jun) I’ve just had automated emails back saying due to high customer demand at the minute, I’ve been assigned an advisor and they will get to me as soon as possible.

since then I’ve sent email reminders asking for an update the 23rd and 26th July to no response.
this morning I received a Debt Recovery Letter on behalf of VWFS and I’m now unsure what my next steps are.

Any advice help appreciated!

thanks