VWFS VT - urgent advice needed

[J000000]

Hi All,
I phoned VWFS last week and spoke to an adviser who confirmed that BCA are inspecting and collecting vehicles as normal again following certain restrictions being lifted during COVID.
Following this advice I completed and submitted the VT termination form to VWFS and received an automatic email reply which stated my email would be responded to within 72 hours.

I have now received a follow up email stating the following:
Voluntary Termination

Thank you For your email.

Following government advice On COVID-19 our vehicle collection suppliers have suspended all collection And inspection activity Until further notice. Therefore, your vehicle we will Not be able To collect the vehicle Until the government restrictions have been lifted. As the agreement Is now ending, please follow the below important steps;

• The vehicle must Not under any circumstance be driven*
• Keep the vehicle safe, locked, secure And Where possible store the vehicle off the road And On Private land.
• Please remove all personal belongings, keys and keyless entry devices.
• In the Event the vehicle Is stolen Or damaged By fire, you must immediately notify us And the police And obtain a crime reference number.
• If your road fund license expires before your vehicle Is collected please tax your vehicle As usual And we will refund the cost Of a 6 month road fund license after the receipt has been sent To us.

Please note, you will Not be charged your monthly rental For the period between your contract End Date And collection. Standard End Of contract terms will still apply For damage And excess mileage once the vehicle Is collected And inspected. Once the lockdown Is lifted And we are able To arrange collection Of the vehicle our collection agents will contact you.

In these uncertain times we want To assure you that we are doing our utmost To support our customers And thank you For your patience.

Kind regards

Customer Services Team

* The vehicle will be uninsured and must not be driven;
Under s143 Of the Road Traffic Act 1988 it Is an offence To use (Or permit To be used) a motor vehicle On a road Or other Public place When there Is Not In force In relation To the use Of the vehicle such a policy Of insurance In respect Of third party risks As complies With the Road Traffic Act

The vehicle is still fully insured and taxed, and I am continuing to pay my monthly direct debits to VWFS. I have not received anything in writing apart from the email above which seems very vague and does not provide any dates for the Contract ending and when the vehicle will be collected.

I am now extremely worried that I cannot drive the vehicle from today onwards? Any help/ advice would be appreciated.

[R0b]

Hello, see answers below.

I am continuing to pay my monthly direct debits to VWFS

You are basically giving them free money.

I have not received anything in writing apart from the email above which seems very vague

Can you explain what is vague about the email, looks fairly clear to me.

does not provide any dates for the Contract ending and when the vehicle will be collected.

So give them a week and send a follow up email or telephone call and see what's going on.

I am now extremely worried that I cannot drive the vehicle from today onwards?

That's correct, did you think you can cancel your agreement and then still have the right drive the car around? It doesn't belong to you and your agreement sets out the permissions to use the car whilst during the hire period. When the agreement comes to an end, so do your rights.