Hi All,
About 2 months ago I posted on here that I was considering VT'ing my car as it was uneconomical to repair - the turbo had died. Unfortunately, I can't find that original thread, but at the time I think I was told that if I did, I might be liable for the damage to be repaired which was coming in around £2k.*
After that advice, I decided to VT the car. The car was collected with no damage marked on the report (received an email to say that as well) and it was taken away.* That was about 6/7 weeks ago.* During this time I received a letter from Motonovo confirming that I have VT'd the agreement and would be sent a letter further down the line detailing my liability. Last week I logged into my Motonovo account and saw that the account balance was £0, which was a bit of a shock as it was because I was expecting it to be more to cover the repair costs. Today I logged into the account just to double-check and it had gone up to over £3k!! I contacted Motonovo who has said that my agreement has not been VT'd and they've treated it as a Voluntary Surrender instead because the car was not in a roadworthy condition - not disputing that. I'm just trying to find out what my rights are here. I said to the call hander that I will wait for the final paperwork to come through before making a formal complaint to which the call handler got a bit jittery on the phone, so I kind of have a feeling something isn't right. She broke down the costs and said that I would have to pay for the recovery, which was £175 + VAT, and any amount due that Motonovo was unable to recover - they didn't get the car repaired they just scrapped it with a company called Copart apparently. If this had been a VT, then surely I would now only be liable for the recovery costs, unless they were able to prove that they repaired?
Any advice would be greatly received.
Thanks
About 2 months ago I posted on here that I was considering VT'ing my car as it was uneconomical to repair - the turbo had died. Unfortunately, I can't find that original thread, but at the time I think I was told that if I did, I might be liable for the damage to be repaired which was coming in around £2k.*
After that advice, I decided to VT the car. The car was collected with no damage marked on the report (received an email to say that as well) and it was taken away.* That was about 6/7 weeks ago.* During this time I received a letter from Motonovo confirming that I have VT'd the agreement and would be sent a letter further down the line detailing my liability. Last week I logged into my Motonovo account and saw that the account balance was £0, which was a bit of a shock as it was because I was expecting it to be more to cover the repair costs. Today I logged into the account just to double-check and it had gone up to over £3k!! I contacted Motonovo who has said that my agreement has not been VT'd and they've treated it as a Voluntary Surrender instead because the car was not in a roadworthy condition - not disputing that. I'm just trying to find out what my rights are here. I said to the call hander that I will wait for the final paperwork to come through before making a formal complaint to which the call handler got a bit jittery on the phone, so I kind of have a feeling something isn't right. She broke down the costs and said that I would have to pay for the recovery, which was £175 + VAT, and any amount due that Motonovo was unable to recover - they didn't get the car repaired they just scrapped it with a company called Copart apparently. If this had been a VT, then surely I would now only be liable for the recovery costs, unless they were able to prove that they repaired?
Any advice would be greatly received.
Thanks
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