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Hi Everyone.
So I Voluntary terminated my PCP agreement with Close Brothers Motor Finance.
They sent someone round to inspect the vehicle and came back with £575.90 in Damage charges & £2401.92 in excess milage.
I wrote a letter of complaint to them and they waived the damage charges because the "PCP does date before 15th December 2017 for inspection." but they want to uphold me for the excess milage.
I have attached a redacted copy of the breakdown of payments that I made and from what I have calculated with the sale of the car, I owe them £1485.74 but possibly £368.27 if I was to argue it some more.
I borrowed £25205.47 (including Interest)
I paid £13677.73117.47
Sale of the car £10042
If I subtract all that, it leaves a balance of £1485.74
If I carry on to subtract the Interest Rebate (as detailed on the payment schedule) £1117.47.
That leaves a final outstanding balance of £368.27, which I would quite happily pay to put an end to all this stress.
If it says on the contact that I borrowed £25205.47. As long as they get that money back form my monthly payments and the sale of the car then that should be the end of it.
They have passed my debt on BlueStone Credit Management and I am in the process of complaining to the Financial Ombudsmen on the grounds of Liability as detailed on Section 99 & 100 of CCA.
But also along the lines of that I was mis-sold the PCP because I was quoted by the sale guy in the garage "You don't need to worry about the mileage if your swapping the car in a couple of years".
This is the first time I have written to the financial ombudsman, what evidence do I need to provide?
What is the best way to go about it?
Are there any templates out there that could help me.
Any help on where to start would be greatly appreciated.
Kind Regards.
So I Voluntary terminated my PCP agreement with Close Brothers Motor Finance.
They sent someone round to inspect the vehicle and came back with £575.90 in Damage charges & £2401.92 in excess milage.
I wrote a letter of complaint to them and they waived the damage charges because the "PCP does date before 15th December 2017 for inspection." but they want to uphold me for the excess milage.
I have attached a redacted copy of the breakdown of payments that I made and from what I have calculated with the sale of the car, I owe them £1485.74 but possibly £368.27 if I was to argue it some more.
I borrowed £25205.47 (including Interest)
I paid £13677.73117.47
Sale of the car £10042
If I subtract all that, it leaves a balance of £1485.74
If I carry on to subtract the Interest Rebate (as detailed on the payment schedule) £1117.47.
That leaves a final outstanding balance of £368.27, which I would quite happily pay to put an end to all this stress.
If it says on the contact that I borrowed £25205.47. As long as they get that money back form my monthly payments and the sale of the car then that should be the end of it.
They have passed my debt on BlueStone Credit Management and I am in the process of complaining to the Financial Ombudsmen on the grounds of Liability as detailed on Section 99 & 100 of CCA.
But also along the lines of that I was mis-sold the PCP because I was quoted by the sale guy in the garage "You don't need to worry about the mileage if your swapping the car in a couple of years".
This is the first time I have written to the financial ombudsman, what evidence do I need to provide?
What is the best way to go about it?
Are there any templates out there that could help me.
Any help on where to start would be greatly appreciated.
Kind Regards.
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