FOS case study 'unaware of mileage limit'

[Amethyst]

https://www.financial-ombudsman.org....nt-mileage-cap

It seems FOS agreed the consumer had been unaware of the 6000 mileage limit at the point of sale yet still decided an amount for excess mileage was payable although reduced from the original invoice.

They checked previous HP agreements, mileages and the mileage she disclosed to her insurers.*

[Burni]

https://www.financial-ombudsman.org....nt-mileage-cap

It seems FOS agreed the consumer had been unaware of the 6000 mileage limit at the point of sale yet still decided an amount for excess mileage was payable although reduced from the original invoice.

They checked previous HP agreements, mileages and the mileage she disclosed to her insurers.

Thank you for your swift response to my problem.My only concern with FOS process is they generally fall in line with the finance company and would be worried this waters down my chance to challenge successfully. Im surprised they do not sit up and smell the coffee on these as it is clear to me dealerships are deliberately putting through the majority of agreements with low mileage to cash in later if the customer does not trade in with them again. I actually asked the RCI to request how many on a sample had the dealership put through as 8,000 compared to other mileage amounts. They refused to ask the dealership.......surprise! surprise!