Hi all,
I have recently exercised the right to VT under CCA 1974.
Mercedes have sent out forms to sign, to which I have advised they will not be signed.
I used the standard template to email the request to VT the agreement.
They had not contacted to arrange collection in the initial 14 days that were given to them so I have provided the follow up to advise they will receive a further 14 days to collect else the vehicle will be untaxed, uninsured and left on a public highway.
They have just response to advise on the below;
"You do not have the sign the documents we send to you. You may send us a copy of a hand signed letter that you have written, if you prefer.
However, we do require a dated document with your wet signature as we cannot accept a termination via email. The reason for this is that emails can be intercepted, and as a Voluntary Termination is a significant change to the contract, we require hand signed documentation to reflect your intentions.
I hope you understand our reasoning for requiring a hand signed document to be able to process a Voluntary Termination.
Please note that, as per your contract, your vehicle must remain taxed and insured up until the point of collection as the vehicle remains your responsibilty until that date.
Once we have received a hand-signed document from you, we will be able to arrange a prompt collection."
My question; Should I be required to send a signed letter or is the email I sent sufficient?
Subsequently, should this be sufficient, am I well within my rights to notify the DVLA of the change of registered keeper, park on a public highway, cancel insurance and tax?
Any help on this would be greatly appreciated.
I have recently exercised the right to VT under CCA 1974.
Mercedes have sent out forms to sign, to which I have advised they will not be signed.
I used the standard template to email the request to VT the agreement.
They had not contacted to arrange collection in the initial 14 days that were given to them so I have provided the follow up to advise they will receive a further 14 days to collect else the vehicle will be untaxed, uninsured and left on a public highway.
They have just response to advise on the below;
"You do not have the sign the documents we send to you. You may send us a copy of a hand signed letter that you have written, if you prefer.
However, we do require a dated document with your wet signature as we cannot accept a termination via email. The reason for this is that emails can be intercepted, and as a Voluntary Termination is a significant change to the contract, we require hand signed documentation to reflect your intentions.
I hope you understand our reasoning for requiring a hand signed document to be able to process a Voluntary Termination.
Please note that, as per your contract, your vehicle must remain taxed and insured up until the point of collection as the vehicle remains your responsibilty until that date.
Once we have received a hand-signed document from you, we will be able to arrange a prompt collection."
My question; Should I be required to send a signed letter or is the email I sent sufficient?
Subsequently, should this be sufficient, am I well within my rights to notify the DVLA of the change of registered keeper, park on a public highway, cancel insurance and tax?
Any help on this would be greatly appreciated.
Comment