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Good evening , I am in a desperate situation and have no idea where to go for help and advice .
I part exchanged my vehicle in May for an Audi A5 2010 model. I bought it from what I thought was a reputable car dealership. I took a finance package for the remaining value for 6 thousand pounds . The vehicle was advertised with "some service history " and 60,000 miles on the clock .
When I collected the vehicle, the dealer said he couldn't find the service history book and would forward it on to me . A couple of days later I noticed the electric mirror wasn't working and contacted the dealer who asked me to take the vehicle back and he would arrange for it to be fixed. The vehicle was with the dealership for two days by which time I needed to know how much longer it would be . The guy said he had ordered the part, it would take six weeks so he will call me when it is in, I reminded him of the missing service history which he assured had slipped his mind but would send it to me in the next couple of days.
I had the vehicle five months when one day the engine made a horrific noise and just stopped. Luckily I was in a supermarket car park at the time. I called the AA who sent a pick up vehicle , whilst waiting for the pick up vehicle I contacted the dealer who basically said its my problem and that I need to take it to an Audi garage, the 12 months warranty I had would cover the repairs. The Audi garage had a look and diagnosed the timing chain tensioner had snapped and caused catastrophic damage to the engine. I contacted the warranty company who basically told me off for taking it to an Audi garage and so I had it towed to a reputable general workshop . When they contacted the warranty company , the garage explained that the engine needed to come out and the warranty company asked them to proceed .
when the garage confirmed the timing chain tensioner had snapped and the bill was around 5,000 pound , the warranty company would only pay for the chain tensioner and not the damage that the chain had caused to the engine. The garage owner said he had never heard of anything so ridiculous . I was advised that because the car had gone so horrifically wrong in under six months that I could expect the car dealer to repair or refund me . Of course I knew I would get no where with him as he had already said its not his problem !
I contacted the finance company and explained the situation and they took on an investigation . I have sent them every bit of information , called them every day since the car broke down, it's now been four weeks in a garage with no engine !
The young lady at the finance company doesn't seem to understand what she is doing , she didn't even know my consumer rights of repair , refund or reject. When I stated that they actually own the vehicle until I make my last payment , she insisted the car dealership own it !
The young lady has got most information wrong for example, stating a timing chain has snapped and not the timing chain tensioner.
I contacted Audi who have given me written evidence from an expert that a tensioner is built to outlive the car and would not break through wear and tear . They said perhaps the wrong oil had been used on it when it had a service before I purchased it . Either way the fault would of been present before I purchased it.
The car dealer has not responded to the finance company, only to say it's wear and tear and nothing to do with him.
Today I called the finance company to ask what is happening with my case and the young lady informs me she is closing the investigation !
I ask why when they have not received all of the information . She then offers me a senior advisor which I thought was great because she has not instilled any confidence with me since day one. The senior advisor was meant to call me back today but did not.
I since noticed that although the car advertised 60,000 miles on the clock , it has 69, 700 miles on the MOT that was done the day before I collected it . So I have done just under 2000 miles since I purchased the car. This is not a wear and tear situation as stated by Audi themselves.
I don't know where to turn now. The car has been on a ramp in the garage for four weeks now with no end in sight . The dealer will not engage , the finance company are no help at all . What do I do now ? Can I reject the car now that it's clear the dealer isn't prepared to take responsibility ? Do I continue paying for the finance and what about the car I part exchanged to the value of £6,000 ?
Please please advise me on what to do next , any help at all will be greatly appreciated .
thank you in advance
I part exchanged my vehicle in May for an Audi A5 2010 model. I bought it from what I thought was a reputable car dealership. I took a finance package for the remaining value for 6 thousand pounds . The vehicle was advertised with "some service history " and 60,000 miles on the clock .
When I collected the vehicle, the dealer said he couldn't find the service history book and would forward it on to me . A couple of days later I noticed the electric mirror wasn't working and contacted the dealer who asked me to take the vehicle back and he would arrange for it to be fixed. The vehicle was with the dealership for two days by which time I needed to know how much longer it would be . The guy said he had ordered the part, it would take six weeks so he will call me when it is in, I reminded him of the missing service history which he assured had slipped his mind but would send it to me in the next couple of days.
I had the vehicle five months when one day the engine made a horrific noise and just stopped. Luckily I was in a supermarket car park at the time. I called the AA who sent a pick up vehicle , whilst waiting for the pick up vehicle I contacted the dealer who basically said its my problem and that I need to take it to an Audi garage, the 12 months warranty I had would cover the repairs. The Audi garage had a look and diagnosed the timing chain tensioner had snapped and caused catastrophic damage to the engine. I contacted the warranty company who basically told me off for taking it to an Audi garage and so I had it towed to a reputable general workshop . When they contacted the warranty company , the garage explained that the engine needed to come out and the warranty company asked them to proceed .
when the garage confirmed the timing chain tensioner had snapped and the bill was around 5,000 pound , the warranty company would only pay for the chain tensioner and not the damage that the chain had caused to the engine. The garage owner said he had never heard of anything so ridiculous . I was advised that because the car had gone so horrifically wrong in under six months that I could expect the car dealer to repair or refund me . Of course I knew I would get no where with him as he had already said its not his problem !
I contacted the finance company and explained the situation and they took on an investigation . I have sent them every bit of information , called them every day since the car broke down, it's now been four weeks in a garage with no engine !
The young lady at the finance company doesn't seem to understand what she is doing , she didn't even know my consumer rights of repair , refund or reject. When I stated that they actually own the vehicle until I make my last payment , she insisted the car dealership own it !
The young lady has got most information wrong for example, stating a timing chain has snapped and not the timing chain tensioner.
I contacted Audi who have given me written evidence from an expert that a tensioner is built to outlive the car and would not break through wear and tear . They said perhaps the wrong oil had been used on it when it had a service before I purchased it . Either way the fault would of been present before I purchased it.
The car dealer has not responded to the finance company, only to say it's wear and tear and nothing to do with him.
Today I called the finance company to ask what is happening with my case and the young lady informs me she is closing the investigation !
I ask why when they have not received all of the information . She then offers me a senior advisor which I thought was great because she has not instilled any confidence with me since day one. The senior advisor was meant to call me back today but did not.
I since noticed that although the car advertised 60,000 miles on the clock , it has 69, 700 miles on the MOT that was done the day before I collected it . So I have done just under 2000 miles since I purchased the car. This is not a wear and tear situation as stated by Audi themselves.
I don't know where to turn now. The car has been on a ramp in the garage for four weeks now with no end in sight . The dealer will not engage , the finance company are no help at all . What do I do now ? Can I reject the car now that it's clear the dealer isn't prepared to take responsibility ? Do I continue paying for the finance and what about the car I part exchanged to the value of £6,000 ?
Please please advise me on what to do next , any help at all will be greatly appreciated .
thank you in advance
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