So, my wife and i have started the process to VT our car woth motonovo finance.
We sent the letter them last tuesday, dating the letter the 31st. We then cancelled the direct debit.
Now, we havnt heard anything back from them, so i decided to check the tracking number (it went 1st class signed for) and royal mail havnt delivered it, which i thought was strange, so i looked abit deeper.
We've sent the letter to the address thats on all the motonova documents we have (finance was started in 2015 and last letter was middle of last year for a years summary).
However, the motonovo website no longer lists that address, but another within cardiff.
I know we should have checked, our bad.
The problem lies that the payments are usually taken out on the 5th, which is tuesday. So even with special delivery they wouldnt recieve the letter until they've had a failed payment due to the DD being cancelled.
So, what do i do? Do i stump up the payment and make a payment on the day and resend the letter? (The website allows you to make payments, however, i feel calling and paying may be a better option) or should we just resend the letter, special delivery and go from there?
@R0b
Thanks
We sent the letter them last tuesday, dating the letter the 31st. We then cancelled the direct debit.
Now, we havnt heard anything back from them, so i decided to check the tracking number (it went 1st class signed for) and royal mail havnt delivered it, which i thought was strange, so i looked abit deeper.
We've sent the letter to the address thats on all the motonova documents we have (finance was started in 2015 and last letter was middle of last year for a years summary).
However, the motonovo website no longer lists that address, but another within cardiff.
I know we should have checked, our bad.
The problem lies that the payments are usually taken out on the 5th, which is tuesday. So even with special delivery they wouldnt recieve the letter until they've had a failed payment due to the DD being cancelled.
So, what do i do? Do i stump up the payment and make a payment on the day and resend the letter? (The website allows you to make payments, however, i feel calling and paying may be a better option) or should we just resend the letter, special delivery and go from there?
@R0b
Thanks
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