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VTed a car in December, approx 65% of the way through the agreement. MOTed 4 days before I returned it, serviced a month before.
Took pictures and took car to their agent (A local dealership) who refused to inspect or sign for the car (Its not their problem apparently they just collect the cars for the finance company). I took pics of the car in the dealership to show it arrived ok. It spent at least one night in their public car park.
A week later the car arrived at the auction house and was inspected.
About a month later a hand written report arrived with near £800 of repairs (All scuffs and scrapes.)
I replied denying liability included printouts of pics of wheels and front/back of car.
They have so far refused to provide picture proof of damages relying on the handritten report. They asked for closeup dated pics from me showing no damage. (How can I show closeups when they refuse to show me where the damage allegedly is?) I have many dated pics of the car but will not send them all unless neccessary.
I GDPRed them on the 25th, it arrived today. No mention of damage in any docs other than the same hand written report.
In their MP3 files of calls included in the GDPR info are about 8 calls for individuals other than me. They include account and address information.
I also consider the gap and warranty were misold and will be attempting to claim them back. The dealer was offering much better products but they ignored this and signed me up for their products instead.
The final kicker, the car was an 11 year old zafira, which almost set itself on fire and I had to do without it whilst it was under the recall for a month.
They are claiming 150 odd in insurance outstanding and 760 in repairs. I'm disputing.
Can I use their GDPR breach in my favour? I can likely contact the individuals in the calls so could make things very sticky for them. Any tips in contacting them?
Took pictures and took car to their agent (A local dealership) who refused to inspect or sign for the car (Its not their problem apparently they just collect the cars for the finance company). I took pics of the car in the dealership to show it arrived ok. It spent at least one night in their public car park.
A week later the car arrived at the auction house and was inspected.
About a month later a hand written report arrived with near £800 of repairs (All scuffs and scrapes.)
I replied denying liability included printouts of pics of wheels and front/back of car.
They have so far refused to provide picture proof of damages relying on the handritten report. They asked for closeup dated pics from me showing no damage. (How can I show closeups when they refuse to show me where the damage allegedly is?) I have many dated pics of the car but will not send them all unless neccessary.
I GDPRed them on the 25th, it arrived today. No mention of damage in any docs other than the same hand written report.
In their MP3 files of calls included in the GDPR info are about 8 calls for individuals other than me. They include account and address information.
I also consider the gap and warranty were misold and will be attempting to claim them back. The dealer was offering much better products but they ignored this and signed me up for their products instead.
The final kicker, the car was an 11 year old zafira, which almost set itself on fire and I had to do without it whilst it was under the recall for a month.
They are claiming 150 odd in insurance outstanding and 760 in repairs. I'm disputing.
Can I use their GDPR breach in my favour? I can likely contact the individuals in the calls so could make things very sticky for them. Any tips in contacting them?
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