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I was accepted for car finance through CarFinance24/7 and they helped me source a car through their "trusted" dealers. It was brought January 2018 and is an 2011 Hyundai Sata Fe.
On 20th April the car broke down and we had to pay £98 to have the car recovered as unlike the advertisement there was no AA Cover.
We had to have the car recovered to our home address as there were no garages open at the time of breakdown (friday night). Saturday 21st April I called the Dealer to explain what had happended and his repsonse was take it a garage and get a quote for it and we will sort it between ourselves. When I asked about the Car Warranty that was advertised (15 months) he was quick to get me off the phone.
We had the car towed to a local garage who initially got diagnostics of the car needing a new fuel filter. So we asked him to go ahead with the repair. We then had a call to say the Fuel Sensor needed fixing/changing as the car still wouldnt start. This has not fixed the problem stll.
Anyway nearly 4 weeks later and many phone calls back and forth between Car Fiance 24/7, The Dealer and Finance Compnay my car is still in the garasge and is likely to now run into ££££ worth of repairs as the whole fuel system has been contaminated with metal filings. I have paid out over £500 for a hire car during this time and have run out of cash now. I have no way of getting to work or my children to school. I want to know if i can reject this car and nothing is progressing and im losing money left right and centre. It seems all agencies involved are throwing it backward and forward.
Sorry for the long post this is actually simplified. Can anyw=one help??
On 20th April the car broke down and we had to pay £98 to have the car recovered as unlike the advertisement there was no AA Cover.
We had to have the car recovered to our home address as there were no garages open at the time of breakdown (friday night). Saturday 21st April I called the Dealer to explain what had happended and his repsonse was take it a garage and get a quote for it and we will sort it between ourselves. When I asked about the Car Warranty that was advertised (15 months) he was quick to get me off the phone.
We had the car towed to a local garage who initially got diagnostics of the car needing a new fuel filter. So we asked him to go ahead with the repair. We then had a call to say the Fuel Sensor needed fixing/changing as the car still wouldnt start. This has not fixed the problem stll.
Anyway nearly 4 weeks later and many phone calls back and forth between Car Fiance 24/7, The Dealer and Finance Compnay my car is still in the garasge and is likely to now run into ££££ worth of repairs as the whole fuel system has been contaminated with metal filings. I have paid out over £500 for a hire car during this time and have run out of cash now. I have no way of getting to work or my children to school. I want to know if i can reject this car and nothing is progressing and im losing money left right and centre. It seems all agencies involved are throwing it backward and forward.
Sorry for the long post this is actually simplified. Can anyw=one help??
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