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Hi, I'm hoping to get some advice with regards to the final stages of terminating my agreement.
I rang FCA and was told that I needed to pay £5 to reach the 50% mark, which I paid immediately. FCA then emailed me to say I had to contact them to confirm my request to VT, again I did this immediately. I was then emailed a few days later saying that they confirmed and VT and would contact the auctioneers to arrange inspection and collection of my car. After a few weeks a date was set for collection from my home address. On the day of collection I was at work but arranged to leave early so as to meet the inspector. Unfortunately, because of an emergency at work I could not get away. The inspector rang me from his mobile, wanting to confirm the appointment. I told him that I couldn't get away and he said it wasn't a problem as there was another vehicle in the area that they were collecting, and that another appointment would be made.
So, I received another appointment and made arrangements for them to collect the car from my local Fiat dealership as I was worried in case I couldn't make it again because of work. The dealership was absolutely fine with this. I dropped the car off the day before the appointment, when the salesman and myself inspected the car inside and out, tested lights, indicators, radio etc and took photographs.
The car was collected without me being present and all that was handed over to the dealers was a collection ticket, no report was left.
I got in touch with FCA asking the whereabouts of the report, and was told that they would request that it be emailed to me from the auctioneers, but I never received it.
On Friday gone, I received a letter from FCA billing me for excess mileage (£1679.76), an inoperable radio/cd player (£292.56), a collection fee (£70) and a charge for an aborted collection fee (£170.37). The excess mileage was due to being sold a contract for 5k miles per year, when the salesman at the time was aware that I actually required 18k per year. My word against theirs, unfortunately. The radio unit was in full working order when the salesman and myself inspected it.
The reason behind my wanting to VT without going into personal details, was because of a change in my financial situation.
After speaking to one of the FCA agents tonight, he said that I would have to contest against what the inspector has reported, which again, I have requested that a copy of the report is sent out to me.
One thought I had was to take out a loan and make them an offer of around 50% of the total bill, which I could just manage. Any thoughts, has anyone any information or advice which could help resolve this?
I'd really appreciate any help.
I rang FCA and was told that I needed to pay £5 to reach the 50% mark, which I paid immediately. FCA then emailed me to say I had to contact them to confirm my request to VT, again I did this immediately. I was then emailed a few days later saying that they confirmed and VT and would contact the auctioneers to arrange inspection and collection of my car. After a few weeks a date was set for collection from my home address. On the day of collection I was at work but arranged to leave early so as to meet the inspector. Unfortunately, because of an emergency at work I could not get away. The inspector rang me from his mobile, wanting to confirm the appointment. I told him that I couldn't get away and he said it wasn't a problem as there was another vehicle in the area that they were collecting, and that another appointment would be made.
So, I received another appointment and made arrangements for them to collect the car from my local Fiat dealership as I was worried in case I couldn't make it again because of work. The dealership was absolutely fine with this. I dropped the car off the day before the appointment, when the salesman and myself inspected the car inside and out, tested lights, indicators, radio etc and took photographs.
The car was collected without me being present and all that was handed over to the dealers was a collection ticket, no report was left.
I got in touch with FCA asking the whereabouts of the report, and was told that they would request that it be emailed to me from the auctioneers, but I never received it.
On Friday gone, I received a letter from FCA billing me for excess mileage (£1679.76), an inoperable radio/cd player (£292.56), a collection fee (£70) and a charge for an aborted collection fee (£170.37). The excess mileage was due to being sold a contract for 5k miles per year, when the salesman at the time was aware that I actually required 18k per year. My word against theirs, unfortunately. The radio unit was in full working order when the salesman and myself inspected it.
The reason behind my wanting to VT without going into personal details, was because of a change in my financial situation.
After speaking to one of the FCA agents tonight, he said that I would have to contest against what the inspector has reported, which again, I have requested that a copy of the report is sent out to me.
One thought I had was to take out a loan and make them an offer of around 50% of the total bill, which I could just manage. Any thoughts, has anyone any information or advice which could help resolve this?
I'd really appreciate any help.
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