Heard nothing following VT letter

[Irispuce]

I sent my VT letter to RCI on 12/4/18 and have heard nothing back. I sent it recorded so know they have it. I also emailed them the letter on the same day.
I am a little off the 50% mark so know I have to pay a lump sum. My question is really about my direct debit and if I can cancel it or if I need to keep it going because I haven't heard back from them or arranged to pay the difference?

[ostell]

Phone them up just to make sure that they know they've got it.

[Irispuce]

I have called them. They received the email but have lost the letter. They say they can't process it until they see my signed letter. My service runs out tomorrow so I'm sure I will now incur even more charges.

[R0b]

I have called them. They received the email but have lost the letter. They say they can't process it until they see my signed letter. My service runs out tomorrow so I'm sure I will now incur even more charges.

But if you emailed them the letter then that will be sufficient notice? Not sure why they can't process the VT until they have a 'signed' letter, because you only have to give notice to terminate. Nothing in the CCA says it must be a wet ink signature and these days, legislation dictates that an email bearing your name or a letter bearing your name is sufficient as far as signature goes.

If they haven't bothered to process the VT that's their problem not yours, so you might want to remind them that having accepted that the email was received then it would have been terminated that same day, if not the next day at the latest. Your responsibility to service the car is no longer applicable - whether you want to pay for service costs is entirely your choice.

[Irispuce]

Thank you for your reply.
My concern also is that insurance/tax runs out on 1st of June. If this ridiculous saga is still continuing then, which I imagine it will be, am I responsible for taxing/insuring the car?

[R0b]

Well, you can write to them and put them on notice that the insurance and tax runs out 1 June, if it is not collect by that date then they will need to make sure they arrange their own insurance and tax cover.

[NewBieagle]

Hi,

I am in a similar position... I emailed giving notice (and using the LB template) last week.

They tried to say the email was blank, despite it being included beneath their response!

They are now telling me it must be in writing with a signature... The CCA doesn't specify this though, (right?) and email alone should be sufficient?

I have escalated this complaint, but feel like I am banging my head against a brick wall!

Oh and because of the delay, they have taken another direct debit, which I had been hoping to avoid...

[Irispuce]

So much to my surprise and after several phone calls, that are collecting the car on Thursday. They have been quite clear that there should be no warning lights on the dash. My service light is now on so I'm worried they will refuse to take the car (this whole thing has just caused me a lot of worry!)

[R0b]

Well, if they refuse to take the car that is their prerogative. You can use the letter giving them your intention to sell the car.

I’m guessing you’ve carried on driving the car hence the warning light? Even if that’s the case you could still argue not your problem as they should have car lefties a lot sooner so they contributed to the problem.

Up up to you whether you service it or pay the cost of service which might be through the nose coming from them

[Irispuce]

I haven't driven the car since I notified them of my intent to VT. I gave them 14 days to arrange the car on the 12th of April. The service was due on the first of may. I hope I don't have too many troubles on collection day. I just don't know how strict they are!