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Hey guys,
so I've sent the letter off, had a reply via e-mail.
They have said,
''Further to your letter to terminate your contract, I can confirm that you’re eligible to voluntary terminate and the information is attached for your reference. The half total amount payable has been met and you have no value added products.
If you would like to proceed, please confirm by phone or return email. We will then log your intention which will become irreversible in 24 hours. An email will be sent to you up to 5 working days later to confirm the voluntary termination has been processed including the next steps moving forward''
So I replied
''Yes I would like to continue with the voluntary termination. However, I am under no obligation to pay any fees for the collection of the vehicle. The Consumer Credit Act 1974 explicitly states that, my liability under the agreement is limited to half the total amount payable and any terms under the agreement which imposes additional liability directly or indirectly is strictly prohibited by the Act.
I would therefore urge you to contact me to arrange a date to collect the vehicle at the earliest opportunity.''
They replied
''Thank you for confirming your intention to voluntary terminate.
This has been logged and will be irreversible in one working day. Once processed, we will email you to confirm and also highlight the next steps in up to five working days.
Our agents will then be in touch to arrange an inspection/collection with you. If you have concerns regarding the collection fee, you can raise them with our Fleet Operations team after the vehicle has been collected. They will write to you to confirm any charges.''
So what will happen when i dispute the collection charges? i presume they will be sending me an invoice for them? obviously i don't want to have to pay the £70.
Any ideas what i can reply to it?
Thank you
so I've sent the letter off, had a reply via e-mail.
They have said,
''Further to your letter to terminate your contract, I can confirm that you’re eligible to voluntary terminate and the information is attached for your reference. The half total amount payable has been met and you have no value added products.
If you would like to proceed, please confirm by phone or return email. We will then log your intention which will become irreversible in 24 hours. An email will be sent to you up to 5 working days later to confirm the voluntary termination has been processed including the next steps moving forward''
So I replied
''Yes I would like to continue with the voluntary termination. However, I am under no obligation to pay any fees for the collection of the vehicle. The Consumer Credit Act 1974 explicitly states that, my liability under the agreement is limited to half the total amount payable and any terms under the agreement which imposes additional liability directly or indirectly is strictly prohibited by the Act.
I would therefore urge you to contact me to arrange a date to collect the vehicle at the earliest opportunity.''
They replied
''Thank you for confirming your intention to voluntary terminate.
This has been logged and will be irreversible in one working day. Once processed, we will email you to confirm and also highlight the next steps in up to five working days.
Our agents will then be in touch to arrange an inspection/collection with you. If you have concerns regarding the collection fee, you can raise them with our Fleet Operations team after the vehicle has been collected. They will write to you to confirm any charges.''
So what will happen when i dispute the collection charges? i presume they will be sending me an invoice for them? obviously i don't want to have to pay the £70.
Any ideas what i can reply to it?
Thank you
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