What now

[Robster5679]

Hi

FCA have wrote back willing to waive £209 for a large dent in rear door. If BVRLA rules apply this would amount to unfair wear and tear but theyve said theyll waive this.

However the valet we were told by BCA to not go overboard as they valet it anyway and even Fiat said the seats in that car mark easily but are easy to clean.

They want to charge the excess mileage as well and £13.50 for sticking on a number plate and removal of decals fitted by Fiat on purchase for £45.00

On top of all this there are minor dings which do amount to fair wear and tear, but all come to £705

My issues is that had they replaced the parcel shelf and wheel trim i wouldnt have had an issue with those items but they sold the car in auction and the only thing they did was clean the seat and remove decals. I stuck diamante gems on the headlight and they didnt mention that and the car still has them on the car.

Whats my next move now?

[Kati]

Re: What now

[MENTION=71570]R0b[/MENTION] ?

[R0b]

Re: What now

Well if the decals already came with the car then they can't charge you for removing them. If they are to be removed then it is at their own expense, have you explained to them that the decals are standard with this type of car?

Even though you can argue that they failed to carry out the repairs, if the damage to the car falls outside of wear and tear causing the car to have de-valued as a result of you failing to take reasonable care, then they don't need to have it repaired before they can claim, they just need to prove that the damage has de-valued the car. Arguing that they failed to carry out any repairs is a sort of wishy washy argument that may work to put the lender off but is unlikely to stand up in court.

Why do they have to put a new number plate on, did you damage it and why didn't you put it back on? As for the rest of the damage, this is subjective based on the age of the car. As a general rule, the older the car the more likely you will get away with small pockets of damage, particularly if there are multiple owners prior to you. Of course you are in the best position to know whether you think it falls within the reasonable wear and tear category. Alternatively, you could offer a reduced amount in full and final settlement as a one off and see if they accept it, otherwise you defend your position or pay up.