Horizon parking (tesco)

[MIKE770]

)
Received parking charge notice just now stating arrive Tesco 11.12,.17 left 16.42: 16 6th December 2021 ((((arrived post to-day 20/12/20120.,

Morning I did go into tesco ATM and a few items in store then home by mid day. My wife went into Tesco store later in afternoon for some shopping and left about 16.45)



so in all two different people went there the vehicle 1 x morning & 1 person later afternoon,. why has this not recorded as arr/leave A,M, and Arr and leave PM?? pay £70 now or £30

ostell

I will save as ro cost pay £30 but also send DSAR for that day movement as no way has anybody stayed there that length of time

Date on letter of issue 13th december. 7 days ago!

[ostell]

Known as a double dip. Sight of the VRM for the first exit was probably blocked by another vehicle..

Letter to horizon stating that their equipment has failed and produced the well know phenomenon of a double dip by not recording correctly the first exit or second entry of the vehicle. There were two separate visits at different times by different drivers and you demand that the PCN is cancelled immediately. You do not to expect to hear more about this matter except to confirm that no further action will be taken.

As they have applied for personal details without reasonable cause this would be a breach of GDPR, a criminal matter, and you my consider claiming against them for this breach. Failure of equipment is not a defence in this situation.


At the same time a complaint to the MANAGER at Tesco and you want the PCN cancelled.

Out of interest the date of the event was the 6th. What was the date on the letter?

[MIKE770]

date of letter 13th december

[ostell]

I was hoping that the date on the letter plus 2 days assumed delivery would take it over the 14 day relevant period.

[MIKE770]

arrived to-day 20th december 2021, also there was a lot of outside painting around the car parking area top and bottom levels a lot of scaffolding being moved around so some may have obscured vision of cameras etc and as for parking in disabled area all day did not happen only me in the morning.

[MIKE770]

I have written a letter mentioning your.comments/ observations also asked within DSAR all information of arrival/leaving before 12 noon and subsequent pm visit leaving after 4 pm. just a thought? sitting on it for now!

[MIKE770]

Your equipment has failed and produced the well known phenomenon of a double dip by not recording correctly the first exit or second entry of the vehicle. There were two separate visits at different times by different drivers and you demand that the PCN is cancelled immediately. I do not expect to hear more about this matter except to confirm that no further action will be taken.

As you have applied for personal details without reasonable cause this would be a breach of GDPR, a criminal matter, and I may consider claiming against you for this breach. Failure of equipment is not a defence in this situation.

I will also point out on this day and many weeks prior and after decorators and builders working in outside surrounds were scaffolding the areas which may/may not blocked camera access near entrances, or vehicles parked blocking views, as many parking places were not available due to works and new bays being drawn up.


ostell just above or with DSAR request for all incorporating the above?

[MIKE770]

date of incident alledged 6th December 2021 date of issue 13th December date received 20th december

ostell

[ostell]

I wouldn't bother with a SAR, you have all the docs you need.

[MIKE770]

I wouldn't bother with a SAR, you have all the docs you need.

oki than ks just sending that letter +7 above

[MIKE770]

appeal@horizonparking.co.uk <appeal@horizonparking.co.uk>

Thank you for your email.

Your communication has not yet been read but we are acknowledging that we have received it.

If your communication is regarding a parking charge notice please note in order for us to respond it is essential that you provide the correct 6 or 7 digit charge reference number and your vehicle registration number.

If the reference or registration is incorrect we will be unable to log your correspondence. Please ensure you have provided this information correctly.

[MIKE770]

We can confirm that as you have advised you visited on more than one occasion the notice has been cancelled and no further action is required by you. We apologise for any inconvenience this may have caused you however we are sure you will appreciate that our intention is simply to manage the car park on behalf of our Client to ensure that it is not abused and that their customers are able to park.



Our issuance and checking process follows the British Parking Association’s guidelines, and we make every attempt to ensure we avoid issuing Parking Charge Notices (PCN) incorrectly.



For every PCN, we review the events of the vehicle to ensure we have each entry and exit. Unfortunately in this instance, and using the information you’ve provided, it would appear that the cameras have missed your exit from the car park and subsequent entry later in the day. As a result we have investigated with our technical teams to avoid this re-occurring, but this can unfortunately occur in a very small amount of instances given the number of vehicle movements within the stores car park.



We apologise once again for any inconvenience this notice has caused you, however we are satisfied that we have sufficient checks and procedures in place to avoid errors as far as possible.



Please note that once the Parking Charge Notice is cancelled the contact details are removed from the Parking Charge Notice and will not be retained for any purpose or shared with third parties. You can review our privacy policy at https://horizonparking.co.uk/privacy-policy/ or you can request that a copy is sent to you in the post by contacting us at the address below, if you have any queries regarding your data.



We can confirm that we are compliant with Data Protection legislation and the BPA code of Practice. Our ANPR cameras are functioning correctly and are maintained and operated in accordance with the BPA code of practice. Where the reasonable cause criteria set out in Regulation 27(1)(e) of The Road Vehicles (Registration and Licensing) Regulations 2002 are met, DVLA data can be requested and obtained by a parking operator who reasonably believes a parking contravention has occurred. Where Automatic Number Plate Recognition (‘ANPR’) technology is used to enforce parking, in certain rare circumstances a request for details of the registered keeper of a vehicle may be generated in circumstances where additional exit and re-entry have been missed due to adverse weather conditions, obstruction or technological issues which result in the cameras recording a contravention. In such circumstances, there is no data breach provided that the request was not made maliciously or negligently. Our ANPR cameras are well-maintained and function to the expected standard. When an error is brought to our attention, as in your case, we always cancel any Parking Charge Notices issued once we have investigated.



Your data was not obtained illegally albeit it was obtained by mistake due to the camera at the end of our Clients land missing a capture of your vehicle exiting and entering our Clients land. Your data was lawfully and honestly obtained with reasonable cause pursuant to Regulation 27(1)(e) of The Road Vehicles (Registration and Licensing) Regulations 2002. DVLA data can be requested and obtained by a parking operator who reasonably believes a parking contravention has occurred. We reasonably believed this to be the case at the time your data was requested. Having obtained that information lawfully albeit by mistake, we have controlled the data in accordance with the principals laid down in the Data Protection Act. We have also rectified the mistake once we were aware of the issue by cancelling the notice and removing all data that it was not necessary to retain for auditing purposes. In addition, we have taken steps to ensure that the cameras on site are functioning correctly and capturing vehicles as they should be.



Your rights as a data subject have not been prejudiced and should you wish to exercise any of your rights under the Data Protection Act/GDPR you can do so by contacting our Data Protection Team by post at the address below or by email at.

[MIKE770]

ostell Thankyou for the assistance and information. good result pity gobbly gook response admitting then contradicting themselves.?

[ostell]

That response was probably in response to the threat of action under GDPR. It could have cost them a few £100

[MIKE770]

my thoughts as well