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I appealed to Excel on the following grounds...
-The ticket machine would not accept all my coins for a one hour stay.
-The only alternative machine was completely out of action (in fact it was covered in black polythene).
-I didn't have my mobile phone with me to be able to report the faulty machine, as per instructions on the notice board.
Consequently, I left a note on my dashboard, stating that the machine would not accept all my coins.
However, the rejection letter from Excel disregarded most of the above, referring to my comments about the faulty machine, they said "should the machine fail to function correctly, this should be reported immediately on the Helpline number and another machine should be used to purchase a ticket. Our signs clearly display a Helpline telephone number for motorists to call should they encounter a situation such as the one you have described. Unfortunately, on this occasion you failed to utilise this whilst on site, and therefore suitable provisions could not be made for yourself."
This response totally disregards the fact that there WAS NO ALTERTIVE FUNCTIONING MACHINE and I HAD NO MOBILE PHONE ON ME.
As a genuine person who would never willfully have avoided paying, I feel this charge is grossly unfair. Any advice on how to proceed would be most appreciated.
-The ticket machine would not accept all my coins for a one hour stay.
-The only alternative machine was completely out of action (in fact it was covered in black polythene).
-I didn't have my mobile phone with me to be able to report the faulty machine, as per instructions on the notice board.
Consequently, I left a note on my dashboard, stating that the machine would not accept all my coins.
However, the rejection letter from Excel disregarded most of the above, referring to my comments about the faulty machine, they said "should the machine fail to function correctly, this should be reported immediately on the Helpline number and another machine should be used to purchase a ticket. Our signs clearly display a Helpline telephone number for motorists to call should they encounter a situation such as the one you have described. Unfortunately, on this occasion you failed to utilise this whilst on site, and therefore suitable provisions could not be made for yourself."
This response totally disregards the fact that there WAS NO ALTERTIVE FUNCTIONING MACHINE and I HAD NO MOBILE PHONE ON ME.
As a genuine person who would never willfully have avoided paying, I feel this charge is grossly unfair. Any advice on how to proceed would be most appreciated.
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