Hello M1 and all !
I'm new here so please bear with me.
I booked through a 3rd party booking.com to stay for 5 nights at the MJB hotel in Norwich.
It wasn't until I arrived at the check in desk and spoke to the staff that I realised I had been sent an email by mjb (confirmation of booking) and more importantly my room code number to get in.
I stayed the duration and I'm now back home I've today received 4 letters from Norfolk parking enforcement Ltd each is a parking fine for £60. Total: £240
I contacted the hotel and the woman on the phone was not sympathetic but informed me that that I had been notified in my email about registering my vehicle reg for free parking. ( the woman actually put the phone down on me after telling me it was my own fault if I chose to ignore the email)!
Do I have to pay this ridiculous sum for parking in their own car park even though it says on booking.com that it's free? I'm a paying guest that simply didn't read the full email they sent. It doesn't say nothing on booking.com email about the vehicle registration
Please could anyone help me out here do I pay ? Appeal?
Thanks
Richard
[MENTION=5354]mystery1[/MENTION] ??
I'm new here so please bear with me.
I booked through a 3rd party booking.com to stay for 5 nights at the MJB hotel in Norwich.
It wasn't until I arrived at the check in desk and spoke to the staff that I realised I had been sent an email by mjb (confirmation of booking) and more importantly my room code number to get in.
I stayed the duration and I'm now back home I've today received 4 letters from Norfolk parking enforcement Ltd each is a parking fine for £60. Total: £240
I contacted the hotel and the woman on the phone was not sympathetic but informed me that that I had been notified in my email about registering my vehicle reg for free parking. ( the woman actually put the phone down on me after telling me it was my own fault if I chose to ignore the email)!
Do I have to pay this ridiculous sum for parking in their own car park even though it says on booking.com that it's free? I'm a paying guest that simply didn't read the full email they sent. It doesn't say nothing on booking.com email about the vehicle registration
Please could anyone help me out here do I pay ? Appeal?
Thanks
Richard
[MENTION=5354]mystery1[/MENTION] ??
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