Peel Centre, Stockport parking charge

[Emma S]

Re: Peel Centre, Stockport parking charge

Hi. According to the blurb on reverse side of pcn, appeals have to be made online to Excel. It says postal appeals will not be accepted unless there are exceptional mitigating circumstances and at there discretion. I started to complete online but them stopped as you have to choose a reason from a drop down menu in order to proceed. All these options basically make it look as if you were driver even if you were not. It is impossible to submit an appeal without completing this field. Do you think I would be better off trying a postal appeal although it looks as if they won't accept this? Many thanks

[charitynjw]

Re: Peel Centre, Stockport parking charge

I would send a letter* SignedFor post to their business address (on the NTK), instructing them to cancel the PCN (for the reason given...ie time-barred), to remove your personal data from their database forthwith, which they have illegally obtained, & to stop harassing you as it is causing you immense distress. Tell them to take note that this is a section 10 notice via the Data Protection Act 1998. & address it for the personal attention of Mr Renshaw-Smith (He's a director of Excel)
https://ico.org.uk/for-organisations...e-or-distress/

*As registered keeper

[Emma S]

Re: Peel Centre, Stockport parking charge

Thank you, will do. I will let you know the outcome as soon as I receive a reply.

[charitynjw]

Re: Peel Centre, Stockport parking charge

A county court case was heard in Bury very recently, where the defendant consumer was awarded over £900 in costs for both the unreasonable behaviour of the parking company & their breach of the Data Protection Act.
Excel will be very aware of this, & you will be putting them on notice that they could suffer a similar fate if they continue to make their unwarranted demands.

[Emma S]

Re: Peel Centre, Stockport parking charge

Hi just wanted to update you. Now nearly 4 weeks on since I sent the letter and have had no correspondence from them whatsoever. The letter was signed for so it has been received by them. I also sent a letter to their other PO Box address as well to be on the safe side. I do not know where I stand now so would you suggest sending a further letter or just wait for them to contact me?

Many thanks for your help.

[charitynjw]

Re: Peel Centre, Stockport parking charge

Excel are with *IPC, I believe.
If so, they give themselves 28 days to reply.

IPC is International Parking Community.
Maybe someone should inform Excel
http://excelparkingservices.co.uk/contact/
(IPC logo at the bottom of the page)

[Emma S]

Re: Peel Centre, Stockport parking charge

Thanks for this.

[Emma S]

Re: Peel Centre, Stockport parking charge

Hi just another update. I sent an email to Excel using the above link on the 11th July and have heard absolutely nothing. It has now been well over 28 days since they received my letter (for which I have proof as it was signed for). I am worried it will come back to haunt me in future months but would they not have sent another PCN by now as we did not pay by the required date?

Thanks for you help.

[charitynjw]

Re: Peel Centre, Stockport parking charge

According to the IPC Code of Practice the parking company should respond within 28 days.

If it were me I'd hold fire & see what (if anything) turns up, but I'd keep all the evidence (eg NtK, letter to Excel,proof of posting, copies of emails, etc) nice & safe for the time being.

[xtonehari]

Re: Peel Centre, Stockport parking charge

Dear Emma.

I am in similar situation. Could you please upload the appeal letter you sent to Excel Parking for your case. It may help me to appeal aganist them.

Thank you

[xtonehari]

Re: Peel Centre, Stockport parking charge

Hi just another update. I sent an email to Excel using the above link on the 11th July and have heard absolutely nothing. It has now been well over 28 days since they received my letter (for which I have proof as it was signed for). I am worried it will come back to haunt me in future months but would they not have sent another PCN by now as we did not pay by the required date?

Thanks for you help.

Dear Emma.

I am in similar situation. Could you please upload the appeal letter you sent to Excel Parking for your case. It may help me to appeal aganist them.

Thank you