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Hello everyone,? looking for a little bit of advice if possible please.
Just before Christmas we received a parking charge notice in the post .Failure to clearly display a valid ticket/permit (free ticket displayed -driver left site)
The parking charge notice showed pictures of the car and a valid ticket in time.
So we used their online appeal form. We appealed as the registered keeper asking for ,Who is the party that contracted with your company,Is your charge based on damages for breach of contract,provide proof that the timing of any camera used was synchronised with all other cameras and/or systems & machines,provide all photographs taken of this vehicle,driver leaving the site and any other evidince you may have,provide photos of the signs that you say(on your web site 'Terms and Conditions') were on site and which you contend formed a contract with the driver. And we also attached the drivers receipt from the shop that the free ticket refers. to prove that the driver was a genuine customer. We also found this on template somewhere so added it in to not send debt collector letters and do not add any costs which would be a thinly-veiled attempt at 'double recovery'. I will not respond to debt collectors and to involve a third party would be a failure to mitigate your costs as well as deliberate and knowing misuse of my data.
Appeal was rejected without any evidence of the driver leaving the site ,and now we have received a letter from debt collector asking to pay original amount +initial legal costs of 60 or provide reason for non payment within 16 days , if we don't they will seek clients instructions to commence legal proceedings in form of county court claim form in the county court. Could somebody maybe point us in the right approach please. Thank you in advance.
Just before Christmas we received a parking charge notice in the post .Failure to clearly display a valid ticket/permit (free ticket displayed -driver left site)
The parking charge notice showed pictures of the car and a valid ticket in time.
So we used their online appeal form. We appealed as the registered keeper asking for ,Who is the party that contracted with your company,Is your charge based on damages for breach of contract,provide proof that the timing of any camera used was synchronised with all other cameras and/or systems & machines,provide all photographs taken of this vehicle,driver leaving the site and any other evidince you may have,provide photos of the signs that you say(on your web site 'Terms and Conditions') were on site and which you contend formed a contract with the driver. And we also attached the drivers receipt from the shop that the free ticket refers. to prove that the driver was a genuine customer. We also found this on template somewhere so added it in to not send debt collector letters and do not add any costs which would be a thinly-veiled attempt at 'double recovery'. I will not respond to debt collectors and to involve a third party would be a failure to mitigate your costs as well as deliberate and knowing misuse of my data.
Appeal was rejected without any evidence of the driver leaving the site ,and now we have received a letter from debt collector asking to pay original amount +initial legal costs of 60 or provide reason for non payment within 16 days , if we don't they will seek clients instructions to commence legal proceedings in form of county court claim form in the county court. Could somebody maybe point us in the right approach please. Thank you in advance.
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