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I recently received a PCN from Excel Parking. I used the facilities at Pure Gym Ashton which allows you to use the car park for free as long as you stay less than 2hrs! However, I didnt input my reg into the log at Pure Gym upon my arrival. It was my firsf time and I wasnt aware you had to do it. Subsequently, I received the PCN from Excel.
In order to appeal the PCN I obtained written proof from Pure Gym that I had used their facilities and forwarded this onto Excel. I received a letter from them on 16/12/16 (dated 23/11/16) stating that my appeal had been declined as there was no log of my reg at the gym! However, the length of time inbetween letters received did not allow me to folliw their specified appeals process!
I have since contacted Excel to lodge a complaint about their process but they have failed to acknowledge my complaint! All they have done is send further letters to try and enforce the debt and have threatened court action.
To cut a long story short Ive attempted to appeal through the IAS on the basis of maladministration. Ive since read that you should ignore ignore ignore any letters from Excel!....so now Im wondering if I can infact ignore any further letters from them even if my appeal through the IAS is declined (which undoubtedly it will be as Excel are cowboy rogue traders)!!!
Please help!!
In order to appeal the PCN I obtained written proof from Pure Gym that I had used their facilities and forwarded this onto Excel. I received a letter from them on 16/12/16 (dated 23/11/16) stating that my appeal had been declined as there was no log of my reg at the gym! However, the length of time inbetween letters received did not allow me to folliw their specified appeals process!
I have since contacted Excel to lodge a complaint about their process but they have failed to acknowledge my complaint! All they have done is send further letters to try and enforce the debt and have threatened court action.
To cut a long story short Ive attempted to appeal through the IAS on the basis of maladministration. Ive since read that you should ignore ignore ignore any letters from Excel!....so now Im wondering if I can infact ignore any further letters from them even if my appeal through the IAS is declined (which undoubtedly it will be as Excel are cowboy rogue traders)!!!
Please help!!
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