Bit of a long winded one his but here goes.
1st July this year I bought a 59plate Mini JCW 208 on finance. Total price was £7499 with £107 deposit by credit card and he remaining £7392 in finance through a 'Manchester based broker'.
I had the car 2 weeks and found it had a hesitation issue as the turbo wound up. Booked into local Mini dealer on 29th July and they found it needed multiple things done totalling £2400+ (maf, o2 sensor, engine needed a decoke, breather system steam clean, new cam cover, 2 tyres, rear brakes and an oil seal). Complained to finance broker and finance company who let broker take the lead in the resolution. They contacted the vendor and eventually, 5 weeks later (!) I was informed the car was repaired and ready for collection by the broker. Upon asking the vendor what work was completed, I was informed they did a cam cover gasket and a tyre. I queried the rest as this model Mini is bad for needing decoking as it's direct injection. The vendor informed me they've never heard of one needing a decoke and it wasn't done. At this time, I expressed my doubts by email to the finance company and broker as to the degree of repair and that I didn't feel it would have been repaired correctly. I was instructed to pick the car up as the vendor insisted it was fixed.
So I travel the 250miles to collect the car and return home. A few days later and the issue remains. I again complain to the broker and the original complaint is extended as symptoms were identical. A short time later, the car is taken to a local Mini specialist and they supply a written quote that the car needs decoking. This is forwarded by scanned email to broker who speak to the vendor again. They insist the car is fine and that I'm basically making it up. So I ask about rejecting the car and the finance broker arranges and pays for an independent inspection done on the car. This was nearly 2 weeks ago now and I'm still awaiting any response from this inspection by my broker. However, the engineer did agree the car wasn't right to me and that if 2 independent to each other garages stated it needed a decoke, then clearly it needed doing.
I am calling the finance broker tomorrow to formally reject the car but wanted to know my rights as what I want is:
* a speedy resolution to the rejection so I can buy a different car on finance without 2 agreements on the go that I couldn't afford. And I need transport for work.
* a FULL refund of all payments made and deposit due to the fact that I found the issue so soon, it is the same issue verified by 2 garages and an engineer, and the vendor has had a chance to fix the car which wasnt done correctly. Because of this, I do not feel any fair use deduction should be levied as I've maintained all along its not right and raised concerns when it was returned to me although I've done around 4000miles in total.
Am I being fair and how long should the rejection take? If 2 weeks, I'm happy to pay £50 a week for a cheapo rental car. Any more and I'd be buying a cheap runabout both of which are additional cost to me.
The decoking issue is all over google if you check Mini R56 N14 decoke
1st July this year I bought a 59plate Mini JCW 208 on finance. Total price was £7499 with £107 deposit by credit card and he remaining £7392 in finance through a 'Manchester based broker'.
I had the car 2 weeks and found it had a hesitation issue as the turbo wound up. Booked into local Mini dealer on 29th July and they found it needed multiple things done totalling £2400+ (maf, o2 sensor, engine needed a decoke, breather system steam clean, new cam cover, 2 tyres, rear brakes and an oil seal). Complained to finance broker and finance company who let broker take the lead in the resolution. They contacted the vendor and eventually, 5 weeks later (!) I was informed the car was repaired and ready for collection by the broker. Upon asking the vendor what work was completed, I was informed they did a cam cover gasket and a tyre. I queried the rest as this model Mini is bad for needing decoking as it's direct injection. The vendor informed me they've never heard of one needing a decoke and it wasn't done. At this time, I expressed my doubts by email to the finance company and broker as to the degree of repair and that I didn't feel it would have been repaired correctly. I was instructed to pick the car up as the vendor insisted it was fixed.
So I travel the 250miles to collect the car and return home. A few days later and the issue remains. I again complain to the broker and the original complaint is extended as symptoms were identical. A short time later, the car is taken to a local Mini specialist and they supply a written quote that the car needs decoking. This is forwarded by scanned email to broker who speak to the vendor again. They insist the car is fine and that I'm basically making it up. So I ask about rejecting the car and the finance broker arranges and pays for an independent inspection done on the car. This was nearly 2 weeks ago now and I'm still awaiting any response from this inspection by my broker. However, the engineer did agree the car wasn't right to me and that if 2 independent to each other garages stated it needed a decoke, then clearly it needed doing.
I am calling the finance broker tomorrow to formally reject the car but wanted to know my rights as what I want is:
* a speedy resolution to the rejection so I can buy a different car on finance without 2 agreements on the go that I couldn't afford. And I need transport for work.
* a FULL refund of all payments made and deposit due to the fact that I found the issue so soon, it is the same issue verified by 2 garages and an engineer, and the vendor has had a chance to fix the car which wasnt done correctly. Because of this, I do not feel any fair use deduction should be levied as I've maintained all along its not right and raised concerns when it was returned to me although I've done around 4000miles in total.
Am I being fair and how long should the rejection take? If 2 weeks, I'm happy to pay £50 a week for a cheapo rental car. Any more and I'd be buying a cheap runabout both of which are additional cost to me.
The decoking issue is all over google if you check Mini R56 N14 decoke
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