Parking Eye

[mystery1]

Re: Parking Eye

This is what is very confusing about the ticket. I have for the last few years always parked my car in the morning and paid when i go to collect my car in the evening which i have used for the past 18 month without any issues (admittedly this is not every day but about once a month). When you come to pay at the end of the day you place your registration into the meter and then place your parking charge into the said meter. Now i have never noticed this before but it starts to add hours almost as if it has no idea when you arrived in the carpark. So looking at past tickets it starts to credit time when you are paying not from when you arrive if that makes sense. again though i have used this method of payment before and never had an issue as the system seems to sort its neck out.

On this occasion it's different as it looks as the machine has either rejected the 20 pence or not credited it and then i have asked for the ticket without checking that the correct payment has been credited against my ticket, which it has not as i have only paid £3.00 not £3.20 for the full day. Do they not have to prove that the machine in question did not reject or did not accept the funds in question on that day ?

I'm not asking for a recollection of events. The reason i don't ask is that it's unlikely to help. Even if you or the driver died the parking company wouldn't care. They want your money. I want you to beat them. so .....

The ticket you paid says ....

The parking charge notice you got says .....


The ticket was dated/issued .....

The parking charge notice is dated .... and received 15/07/13 i assume ?

M1

[mystery1]

Re: Parking Eye

Do these machines need regular checks for accuracy?

http://www.britishparking.co.uk/writ...013_update.pdf

21 Automatic number plate recognition (ANPR)
21.1 You may use ANPR camera technology to manage,
control and enforce parking in private car parks, as long
as you do this in a reasonable, consistent and transparent
manner. Your signs at the car park must tell drivers that
you are using this technology and what you will use the
data captured by ANPR cameras for.
21.2 Quality checks: before you issue a parking charge
notice you must carry out a manual quality check of the
ANPR images to reduce errors and make sure that it is
appropriate to take action.
21.3 You must keep any ANPR equipment you use in your
car parks in good working order. You need to make sure
the data you are collecting is accurate, securely held and
cannot be tampered with. The processes that you use
to manage your ANPR system may be audited by our
compliance team or our agents.
21.4 It is also a condition of the Code that, if you receive and
process vehicle or registered keeper data, you must:
• be registered with the Information Commissioner
• keep to the Data Protection Act
• follow the DVLA requirements concerning the data
• follow the guidelines from the Information
Commissioner’s Office on the use of CCTV and
ANPR cameras, and on keeping and sharing personal
data such as vehicle registration marks.
21.5 If you want to make use of the Keeper Liability
provisions in Schedule 4 of POFA 2012 and you have
not issued and delivered a parking charge notice to the
driver in the car park where the parking event took
place, your Notice to Keeper must meet the strict
requirements and timetable set out in the Schedule
(in particular paragraph 9)


M1

[bluebottle]

Re: Parking Eye

Sorry i think i may have misunderstood your question, the ANPR arrival and departure time are more than likely accurate from my recollection.

Don't rely on ANPR evidence. It can be easily manipulated to suit a PPC's end. Putting them on strict proof would probably make PE crap themselves.

[robbhp]

Re: Parking Eye

Thank you for your help thus far i have been to the site today to take some pictures which may or may not help you may see something i am missing and i have also taken pictures of the parking charge which arrived in the post the post yesterday, also of the purchased parking tickets. i also have pictures of the parking meter with the tariff times indicated on it.

[mystery1]

Re: Parking Eye

Curious. Is that letter the first thing you heard ? It's a reminder and says that the original was sent 26/6 ?

M1

[robbhp]

Re: Parking Eye

Yes I can confirm this is the only correspondence I have had.

[mystery1]

Re: Parking Eye

Do you use the bingo or casino ?

M1

[robbhp]

Re: Parking Eye

No I don't although I have used their car park for a good 4 years.

[robbhp]

Re: Parking Eye

Really could do with knowing how to respond and appeal as I don't want to leave this alone I would prefer to be in contact with them and trying to resolve the issue instead just ignoring it.

[mystery1]

Re: Parking Eye

I would send in an appeal to parking eye.

Dear Sirs,

I received a parking charge notice, as registered keeper, on the 15th July for a parking event you say happened on June 21/06/13. I note from research in to this matter that, as registered keeper, when no notice to driver was attached to the vehicle at the time, as ANPR would indicate, then the registered must receive a notice to keeper within 14 days. This has not happened.

More concerning though is the fact the driver has the parking ticket for this date and having paid £3.20 for 14 hours parking is dismayed to find that only £3 is registered on the ticket. The driver is a regular user of the car park and would not pay £3 if trying to evade payment as the two top charges are either £3.20 or £2.20.

The charges you are attempting to enforce are clearly penalties. OB Services v Thurlow will show you that these penalties are not enforceable.

I ask you to cancel this charge forthwith mainly because the charge was paid but also because you have failed to comply with the law and the cost of a popla hearing isn't worth it to you as you will lose. Should you disagree please give me a popla code.

XXX

Something like that. Attach the ticket. Amend any posts above to hide the identity of the driver at this time.

M1

[bluebottle]

Re: Parking Eye

The blue sign could be deemed deceptive and/or misleading. It could be argued that the use of the word "Public" could quite easily give the impression that it was a public car park, as in that it was owned/operated by a local authority. It needs to be established who erected and owns that blue sign. Whatever way you look at it, Parking Eye and/or the landowner could be in the proverbial over that sign.

[robbhp]

Re: Parking Eye

Thank very much I will follow your advice.

I do have a parking ticket for the following week in which full payment was credited by the machine, should this also be included or would I be wasting my time ?

[mystery1]

Re: Parking Eye

You could try. I fancy they'll send you a popla code in any event.

M1

[robbhp]

Re: Parking Eye

In your opinion am i standing on firm ground so to speak, to argue the point ?

[bluebottle]

Re: Parking Eye

Also, find out who is responsible for that blue sign. As stated above, its wording could be argued to be deceptive and/or misleading, which could undermine any case Parking Eye may think they have.