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HELP! Smart parking PCN notice (well overdue)
Hey there guys
hoping you can help!
my girlfriend recieved a smart parking pcn notice dated the 10/10/22 for an offence that took place on the 23/9/22. To begin with this is outside of the 14 days notice period but there is more to the story that may impact the outcome.
my girlfriend forgot about the notice as weve recently had a little girl, she was born the end of november but we hve had a large amount of complications with her pregnancy (namingly, pre clampsia and HELLP syndrome) this has taken over our life for the last few months and needless to say we forgot about the prking notice. she has since recieved a letter from debt recovery plus after missing both payment deadlines. The date of this notice was 6/12/22. We have only opened this letter in the last few days as we were in hospital after the birth of our child till the 12/12/22.
this doesnt favour our situation i know but the parking notice was only issued as the only way to pay for parking was via there app, which i now know notoriously doesnt work. This was the case for us, my girlfriend was dropping me off at an appointment and used the app to pay for the parking, she closed the app after it began processing the payment as it was buffering and she was now leaving. Upon picking me up from the appointment she opened the app to pay again for another period of parking and the app was showing that payment never went through. Worried she then decided to pay twice for parking to cover the 25 minutes we were in the carpark for earlier and the 20 minutes we were there for again after picking me up. This failed and she went theough the process again to which it finally worked. We left that day assuming that all would be okay as it was their issue with the app and we had paid up twice to cover both lots of parking.
the only evidence they have supplied with the pcn is what looks to be anpr camera snapshots of us entering the carpark with the stated time, 9:23 AM,and the same screenshot of her leaving the carpark at 9:48 AM. These are pictures of her car entering and leaving, not parked up. I have read that this doesn’t constitute proof of parking? How true this is im unsure.
Is there grounds for contesting the ticket?? Do i just go for the fact they have issued the notice outaide the 14 days? Do i give them a an explanation as to why it has been ignored? Do i speak with the debt recover service or smart prking themselves?? The longer i leave this the worse it is going to be so any advice would be greatly appreciated!
i can attach the documents ive recieved, i can also provide a screenshot of the payment for the parking payment in our banking app but i didnt screenshot the app telling us the payment had failed.
many thanks in advance!
hoping you can help!
my girlfriend recieved a smart parking pcn notice dated the 10/10/22 for an offence that took place on the 23/9/22. To begin with this is outside of the 14 days notice period but there is more to the story that may impact the outcome.
my girlfriend forgot about the notice as weve recently had a little girl, she was born the end of november but we hve had a large amount of complications with her pregnancy (namingly, pre clampsia and HELLP syndrome) this has taken over our life for the last few months and needless to say we forgot about the prking notice. she has since recieved a letter from debt recovery plus after missing both payment deadlines. The date of this notice was 6/12/22. We have only opened this letter in the last few days as we were in hospital after the birth of our child till the 12/12/22.
this doesnt favour our situation i know but the parking notice was only issued as the only way to pay for parking was via there app, which i now know notoriously doesnt work. This was the case for us, my girlfriend was dropping me off at an appointment and used the app to pay for the parking, she closed the app after it began processing the payment as it was buffering and she was now leaving. Upon picking me up from the appointment she opened the app to pay again for another period of parking and the app was showing that payment never went through. Worried she then decided to pay twice for parking to cover the 25 minutes we were in the carpark for earlier and the 20 minutes we were there for again after picking me up. This failed and she went theough the process again to which it finally worked. We left that day assuming that all would be okay as it was their issue with the app and we had paid up twice to cover both lots of parking.
the only evidence they have supplied with the pcn is what looks to be anpr camera snapshots of us entering the carpark with the stated time, 9:23 AM,and the same screenshot of her leaving the carpark at 9:48 AM. These are pictures of her car entering and leaving, not parked up. I have read that this doesn’t constitute proof of parking? How true this is im unsure.
Is there grounds for contesting the ticket?? Do i just go for the fact they have issued the notice outaide the 14 days? Do i give them a an explanation as to why it has been ignored? Do i speak with the debt recover service or smart prking themselves?? The longer i leave this the worse it is going to be so any advice would be greatly appreciated!
i can attach the documents ive recieved, i can also provide a screenshot of the payment for the parking payment in our banking app but i didnt screenshot the app telling us the payment had failed.
many thanks in advance!
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