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Hi
First of all, thank you for your time to read the following and any advice will be gratefully received.
Basically, I have fallen foul of unsavoury tactics used by a Meet & Greet airport company which I booked through ezybook.co.uk (who act as Agents). Needless to say, the reviews for one of their Clients whom I selected was 'glowing', but would appear in hindsight to be false reviews as there are literally hundreds of negative reviews posted elsewhere on the web which I did not notice until it was too late.
As said, I booked online via ezybook.co.uk and selected one of their Clients and paid for a 'Meet and Greet' service at LHR. They arrived after a 45 minute telephone chase activity, and my vehicle was eventually collected by their driver. Although late, I put it down to traffic, and thought no more of it and did not cause me any worry over my 14 days holiday. Unfortunately, the events which unfolded upon my return still leave me shocked to the core (1.5 hrs constantly being told '10 mins away', phone being slammed down, discourteous attitude which culminated in my vehicle being delivered on an upper level (contrary to their own T&Cs instructions). Vehicle was abandoned, no driver in attendance, after midnight and was told my keys were on my front passenger tyre! Very large scratch (key) across my bonnet, dashboard changed to km (was usual miles), navigation data cleared. Turned out they had done 170 miles in my vehicle. They do not know that I took a very detailed walkround video when I arrived at their appointed zone at LHR, and also a snapshot of my odometer. So I definitely know it was damaged whilst in their possession, and used for 170 miles.
So, the following is really the advice I am seeking (the above is just history leading to it).
On arrival in early hours at home, I opened my mail and saw that I had received 2 x Parking CHARGE Notices.
The first is from APCOA Parking at Heathrow Airport dated 4 September. Date of issue is 9 September and states that parking charge is £90, or reduced to £45 if paid within 14 days of date of issue. Notice states alleged contravention is that 'parked without payment of the parking charge at Heathrow MSCP5 Terminal 5' and shows a date/time stamp which is AFTER the time I left the vehicle with the driver. For whatever reason, it would appear that the driver had exited the airport without inserting the parking ticket which he had me pay at the Payment Booth on Level 4 and then presented to him. Coincidentally, I actually found my paid parking ticket receipt on the floor of my car. It clearly states I entered Level 4 Short Term Car Park at 19:06 and paid the fee at 19:32 of £5.30. The date stamp on the APCOA Parking PCN shows it exiting at 19:54 (some 22 minutes AFTER I paid and handed the driver my keys and ticket).
The second is from Parkingeye, another Parking CHARGE Notice. This is dated as 5 September, time was late pm at the Radisson Red and Radisson Hotel & Conference Centre, London. The date of issue is 12 Sep and requests payment of £100.00 within 28 days of date issued (by 10 October), or reduced to £60 if paid by 26 September. Clearly I was overseas on holiday at this time.
The other worry, is that I am suspecting that due to their 170 miles of unauthorised usage, I may well have a few more PCNs and/or speeding tickets enroute to me.
Please note that at this time, I have NOT entered into any conversation of any form (phone, email etc etc) with either of these Parking companies as I noticed this advice many times on your forum. I decided to post and ask for advice on how I should handle this.
For the record, the Meet & Greet company are abusive, unhelpful and not in the least interested. Hence I am not even considering any action on the large key scratch on the bonnet or the mileage done, etc and am prepared to just take this on the chin 'lesson learned'.
I do already have both the PCN ready for posting if required, and fully redacted.
First of all, thank you for your time to read the following and any advice will be gratefully received.
Basically, I have fallen foul of unsavoury tactics used by a Meet & Greet airport company which I booked through ezybook.co.uk (who act as Agents). Needless to say, the reviews for one of their Clients whom I selected was 'glowing', but would appear in hindsight to be false reviews as there are literally hundreds of negative reviews posted elsewhere on the web which I did not notice until it was too late.
As said, I booked online via ezybook.co.uk and selected one of their Clients and paid for a 'Meet and Greet' service at LHR. They arrived after a 45 minute telephone chase activity, and my vehicle was eventually collected by their driver. Although late, I put it down to traffic, and thought no more of it and did not cause me any worry over my 14 days holiday. Unfortunately, the events which unfolded upon my return still leave me shocked to the core (1.5 hrs constantly being told '10 mins away', phone being slammed down, discourteous attitude which culminated in my vehicle being delivered on an upper level (contrary to their own T&Cs instructions). Vehicle was abandoned, no driver in attendance, after midnight and was told my keys were on my front passenger tyre! Very large scratch (key) across my bonnet, dashboard changed to km (was usual miles), navigation data cleared. Turned out they had done 170 miles in my vehicle. They do not know that I took a very detailed walkround video when I arrived at their appointed zone at LHR, and also a snapshot of my odometer. So I definitely know it was damaged whilst in their possession, and used for 170 miles.
So, the following is really the advice I am seeking (the above is just history leading to it).
On arrival in early hours at home, I opened my mail and saw that I had received 2 x Parking CHARGE Notices.
The first is from APCOA Parking at Heathrow Airport dated 4 September. Date of issue is 9 September and states that parking charge is £90, or reduced to £45 if paid within 14 days of date of issue. Notice states alleged contravention is that 'parked without payment of the parking charge at Heathrow MSCP5 Terminal 5' and shows a date/time stamp which is AFTER the time I left the vehicle with the driver. For whatever reason, it would appear that the driver had exited the airport without inserting the parking ticket which he had me pay at the Payment Booth on Level 4 and then presented to him. Coincidentally, I actually found my paid parking ticket receipt on the floor of my car. It clearly states I entered Level 4 Short Term Car Park at 19:06 and paid the fee at 19:32 of £5.30. The date stamp on the APCOA Parking PCN shows it exiting at 19:54 (some 22 minutes AFTER I paid and handed the driver my keys and ticket).
The second is from Parkingeye, another Parking CHARGE Notice. This is dated as 5 September, time was late pm at the Radisson Red and Radisson Hotel & Conference Centre, London. The date of issue is 12 Sep and requests payment of £100.00 within 28 days of date issued (by 10 October), or reduced to £60 if paid by 26 September. Clearly I was overseas on holiday at this time.
The other worry, is that I am suspecting that due to their 170 miles of unauthorised usage, I may well have a few more PCNs and/or speeding tickets enroute to me.
Please note that at this time, I have NOT entered into any conversation of any form (phone, email etc etc) with either of these Parking companies as I noticed this advice many times on your forum. I decided to post and ask for advice on how I should handle this.
For the record, the Meet & Greet company are abusive, unhelpful and not in the least interested. Hence I am not even considering any action on the large key scratch on the bonnet or the mileage done, etc and am prepared to just take this on the chin 'lesson learned'.
I do already have both the PCN ready for posting if required, and fully redacted.
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