County Court letter - Civil Enforcement

[Primrosehill]

On 28th of October 2018 the driver parked in the Port of Wells Car park. The driver put in the Registration Number and paid for the ticket for which the driver still has. The driver was parked correctly in a bay and did not exceed the time.
On the 5 Nov the driver received a PCN from Civil Enforcement Ltd stating the driver had not put in the correct Registration which the driver is sure she did however the keypad was wet and hard to see without my glasses. The ticket has only the last SDY digits of my number plate. At the time the driver thought, (as some as our old car parks do here in rural Lincolnshire with no cameras), that only the last three digits were printed to so that they cant be transferred. The driver does remember signage asking for the registration number but there was definitely no signage saying the driver would be charged £100 if the ticket did not display the Full Reg No.

The driver appealed to and Poplar and the result was unsuccessful. The operator has highlighted a transaction against the vehicle SDY however the appellant has failed to provide proof of making payment. The driver sent a copy of the ticket to them.

The driver is now being chased for a further bill of £140 and a further 5 letters threatening court action and bailiffs attending our property.

This has been ongoing for well over a year not and is extremely upsetting. The driver no longer will venture out far from home and never to any car parks the driver does not know. The driver has now received a claim form in the COUNTY COURT BUSINESS CENTRE, Katherine's Street, Northampton.

Please, please is there any way you could advise me what to do next. I have only two weeks to respond.

I have kept all documents sent and received.

[ostell]

So edit so that the driver cannot ge inferred, use "the driver........." etc

After 5 days acknowledge the claim using the details and password on the form.* This gives you 33 days from the date of issue to get your defence to the court.

So their equipment failed to record the VRM correctly.* Post up the PCN and a photo of the signs

*

[Primrosehill]

Thank you for getting back to me so quickly. I will acknowledge the claim form on February 25th as it arrived Feb 20th. In the meantime I will upload the photo of the signs and the other correspondence I have regarding this PCN. I am having difficulty with the photo uploads however as they are too big in size. I will try to scan them to see if this helps.

[ostell]

Please edit as requested.* Post your pictures to an external site such as imgur and put the link on here.

You mention Port of Wells.* This is no doubt a harbour location.* Was the car park within the boundaries of the port and therefore subject to port byelaws?
*

[Primrosehill]

The car park is owned by Wells Harbour and is within the boundaries of the port. Should I request a copy of their bye laws? Also i have resized the correspondence and sent I have had since this PCN started. It is a lot. Let me know if you need anything further. Thank you. Regards, primrose.

[Primrosehill]

The rest of the attachments....

[Primrosehill]

I posted the Service of Acknowledgement yesterday. Do you know how much time I have to respond and defend the claim?
The response pack says "if you file an acknowledgement of service" but do not file a defence within 28 days of service of the claim form, or particulars of claim if served separately, judgement may be entered against you.
but then the next paragraph says....
If you do not file an application within 14 days of the date of filing this acknowledgement of service it will be assumed you accept the courts jurisdiction and judgement may be filed against you.
My question is...in the last paragraph do they mean just the Acknowledgement of Service or is does the term application mean I have to send something else within 14 days?